Overview:
How have you impacted someone’s life today? At Hackensack Meridian Health our team members are focused on changing the lives of our patients by providing the highest level of care and coaching each and every day. Through the comprehensive care we provide, we are confident that you will be able to apply your skills while building your career within New Jerseys premier healthcare system.
The Practice Manager coordinates the daily operations of the Primary Care Office and works in collaboration with the Administrative Director, the Northern Regional Director, and the physicians and leadership to organize, and direct all operational components of the Primary Care Practice.
Responsibilities:
A day in the life of a Practice Manager at Hackensack Meridian Health includes:
Manages daily operations of the Primary Care Practice.
- Responsible for the supervision of all staff in practice setting, including time and attendance, coaching, evaluation, and discipline, when necessary, along with the director.
- Assists Director with the recruitment, supervision of certified medical assistance (CMAs) regarding adherence to policies and quality of work.
- Responsible for the revenue cycle, WQ management and financial reporting for the practice.
- Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows.
- Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
- Develops, leads and implements agenda for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible.
- Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
- Develops and enforces team member work assignments and maintains masterwork schedules.
- Formulates, reviews, and revises departmental policies and procedures which safeguard patient care and promote efficient and creative practice.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.).
- This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
- Lifts a minimum of 10 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 4 hours a day.
- Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- High School Diploma required
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Minimum of 5 years of experience in Operation in Professional Practice.
- Ability to foster teamwork with decision-making skills.
- Proficient at oral and written communication skills..
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Problem-solving and situational analysis skills.
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Conceptual thinking skills
Education, Knowledge, Skills and Abilities Preferred:
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Associate degree preferred
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Management experience preferred
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!