Pharmacy Technician Supervisor jobs in Johnson City, TN

Make a Difference Every Day!

Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives
Join a Growing Company with Opportunity for Career Advancement

Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose—to make a difference in the lives of those they serve, especially those affected by addiction.

A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies.

We are seeking a talented PRN Pharmacy Tech to join our team at St Matthews Pharmacy. The Pharmacy Technician is responsible for working under the direction of a pharmacist. This role is responsible for assisting the pharmacist in data entry, packing and shipping of RX orders, coordinating care, communication, and processes between various stakeholders such as pharmacies, patients, prescribers, payors and other third parties. Candidates should be efficient, organized, have impeccable attention to detail, and be comfortable working in a fast-paced, high-volume retail environment.

The Pharmacy Technician reports to the Pharmacist In Charge.

Essential Functions:

• Performs data entry, including patient demographic, billing, medical history, and prescription information.
• Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude
• Answering phones and making outbound refill reminder calls
• Communicates with patients and providers to ensure timely management of prescription medication therapy
• Places outbound patient calls to periodically update patient clinical data in coordination with specialty drug therapy
• Effectively triages customer's questions and needs to the appropriate staff member Addresses customer's basic questions regarding wait times and medication in-stock position
• Conducts customer outreach calls regarding compliance and routine matters in accordance with the patient management program
• Follows up with insurance companies in a timely manner regarding prior authorizations and billing
• Receives inventory and updates perpetual counts as per policy
• Receives and stores incoming supplies
• Maintains cleanliness of work area and equipment
• Participates in quality improvement activities and projects
• Upholds patients' rights including privacy and confidentiality
• Follows cold storage management protocols
• Prepares and coordinates medications for shipment
• Greets and assists walk-in customers
• Perform other duties as assigned by supervisor.

Qualifications:

• MS Word, Teams, and Outlook experience
• Intermediate to advanced Excel proficiency
• Maintain focus and multitask in a busy environment.
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to evaluate options and to make efficient decisions.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.
• Pharmacy techincian, accounting, database management experience preferred.

State Registered Pharmacy Technician /- Certified Pharmacy Technician (CPhT). Pharmacy can expedite registration for qualified applicant.

Education and Experience:

• Active certification from the Kentucky board of pharmacy as a Pharmacy Technician (or able to obtain )
  • License must be in good standing
• High School Diploma/GED required
• 2 years’ experience and/or training as a Registered Pharmacy Technician, preferred

Knowledge, Skills, and Abilities:

• Knowledge of pharmacy dispending systems
• Strong communication, interpersonal and organizational skills
• Communicates effectively with customers, referring physician staff, and colleagues/employees of organization
• Ability to interact and communicate with people over the phone, sometimes in stressful situations
• Detail oriented and able to multi-task
• Basic data entry and/or word processing skills
• Ability to verify data input and correct errors
• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Conveys empathy and understanding when handling customer service issues
• Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals
• Computes rates, ratios, and percentages
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form

Working Conditions:

• Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistance
• Sitting & standing for long periods of time
• Repetitive motions and/or prolonged computer use
• Working at a fast pace, subject to many interruptions and both physical and mental stress

St. Matthews Pharmacy is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.

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