Pharmacy Service Clerk jobs in Burlington, NC

Pharmacy Customer Service Associate

Basic Function

Responsible for assisting retail pharmacy customers with pharmaceutical and/or over-the-counter merchandise needs, questions and concerns within established corporate guidelines.

Duties

1. Verify and prepare prescriptions accurately for customer pick-up.
2. General knowledge of insurance plans, coverage and requirements.
3. Assist with daily duties of customer service process to insure smooth operation of the customer service department.
4. Assist the delivery technicians with delivery questions.
5. Assist with distribution of over-the-counter merchandise.
6. Assist with maintenance of the over-the-counter shelving to present a neat, professional image.
7. Promptly assist customers with products and services.
8. Provide quality customer service to the customer.
9. Promptly answer multi-line telephone. 
10. General knowledge of all company products, services and locations.
11. Act in a professional manner at all times to customers and other employees.
12. Interact as needed with other departments and locations regarding products and services.
13. Operate standard office equipment including:
    1. photocopy machine
    2. fax machine
    3. computer/printer
    4. postage machine
    5. multi-line telephone
14. Keep work areas neat and clean.
15. Comply with HIPAA policies and procedures.
16. Comply with all company policies and procedures.
17. Perform other duties as assigned. 

Pharmacy Customer Service Associate

Skills

• Oral Communication Skills
• Written Communication Skills                                         
• Math/Aptitude
• Professionalism
• Reading Skills
• Telephone Etiquette                                                                           
• Customer Service/Relations
• Diplomacy                                           
• Computer Literacy                                                             
• Filing
• Keyboarding Skills                             
• Organization

Education/Training

• H.S. Diploma/GED

Experience

• 1 Year preferred

Physical Demands/Work Environment

1. Standing  greater than 2/3 of day
2. Walking greater than 2/3 of day
3. Sitting less than 1/3 of day
4. Climbing less than 1/3 of day
5. Balancing less than 1/3 of day
6. Stooping, Kneeling, Crouching or Crawling less than 1/3 of day
7. Reaching less than 1/3 of day
8. Finger/Hand Manipulation greater than 2/3 of day
9. Speaking greater than 2/3 of day
10. Hearing greater than 2/3 of day
11. Tasting/Smelling less than 1/3 of day
12. Lifting and/or Moving less than 10 lbs.