POSITION: Information Systems Manager
REPORTS TO: VP of Information Systems
WORK SCHEDULE: Standard business hours, Monday through Friday, with a willingness to monitor email and other systems during nonbusiness hours in case of a critical matter. Additional hours may be occasionally required in order to meet time- sensitive deliverables and deadlines.
JOB SUMMARY: Assist in daily IT related jobs, PC support, and all network troubleshooting. Responsible for the maintenance of corporate documentation regarding information systems setup, procedures, and training as it relates to our vendors and Central Payments.
WORK LOCATION: Sioux Falls, SD (Hybrid)
ABOUT US: Visit https://www.central-payments.com
What you’ll be doing:
- Assist with the installation and maintenance of office equipment, personal computers, mobile devices, networking equipment, setup, and cabling.
- Manage Central Payments internal Help Desk process and ticket flow.
- Manage installation, testing, and issue resolution of enterprise-wide applications, 0365 email, Office, 365 applications, web security configurations with managed IT providers, and Azure Cloud environment.
- Order, deploy, configure 3rd party software applications, personal computers, and office hardware for use by employees and consultants in compliance with Central Payments and managed IT vendor’s policies and procedures.
- Relationship manager for managed IT providers for issue resolution and escalations for vendor SLAs regarding performance, office or infrastructure system outages, or user level IT issues.
- Ensure compliance of all security related specifications for employee access, hardware setup and user access based on corporate security standards.
- Maintain IT assets and licensing tracking for hardware and software licensing.
- Assist in the development and maintenance of corporate documentation regarding information systems setup, procedures, or training.
What you’ll bring:
- Clear communication, both written and verbal.
- Ability to interact effectively with third party clients and contractors to obtain required deliverables and effect results in the event deficiencies are found.
- Creativity in solving technical issues.
- Ability to focus on deadlines and deliverables – ensures the ability to find the bad defects and bugs quickly.
- Ability to think abstractly – to ensure ability to not conform to the norm.
- Functional and technical skills.
- Solid business process practices.
Qualifications:
- Degree in related field of study (College students welcome) or 3-5 years of relevant Information Systems and infrastructure experience
Tips if we contact you for an interview:
- We highly recommend that you take time to visit our website at www.central-payments.com and our LinkedIn company page. There are informational videos and links to podcasts under the “Our Story” tab that help you understand our background.
- To better understand the traits we look for when interviewing candidates please visit: “Is Central Payments a Fit for Me?” And what it means to “Be Essential.”
- Central Payments’ primary business is establishing consumer deposit accounts, issuing incentive and rebate cards, and transferring/remitting funds via ACH and other means. Prepaid cards make up a sizable portion of our business. If you are not familiar with prepaid cards, we recommend that you purchase a Visa, MasterCard, or Discover-branded, general-purpose, reloadable prepaid card (not a gift card) at any retailer, load a small amount of money, register the account/activate the card, login to the account center online, and conduct transactions. While Central Payments will not issue the card you purchase, it will still help you understand the product in general, its features, and benefits.