Personnel Records Supervisor oversees the maintenance of employee records, including new hires, status updates, and terminations. Ensures employee data is correctly entered into the employee record keeping system. Being a Personnel Records Supervisor supervises the collection of employee data and preparation of statistical reports. Requires an associate degree. Additionally, Personnel Records Supervisor typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Description
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and skilled Customer Service Representative to join our team. The successful candidate will be responsible for answering customer inquiries and resolving issues via phone calls. The ideal candidate should have excellent communication skills, be able to multitask, and have a passion for providing exceptional customer service.
Responsibilities:
- Answer incoming customer phone calls and respond to inquiries in a professional and courteous manner
- Resolve customer issues and complaints in a timely and efficient manner
- Provide accurate information to customers regarding products, services, and policies
- Document customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex customer issues
- Meet and exceed customer service goals and objectives
Requirements:
- High school diploma or equivalent
- Proven customer service experience
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Proficient in Microsoft Office and other computer applications
- Ability to work flexible hours, including evenings and weekends
If you are a customer service professional who is passionate about providing exceptional service and enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.