Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Patient Access Representative
US-OR-GRESHAM
Job ID : 24-37450
Type : Part Time - Benefitted
Mount Hood Medical Center campus
Overview
You are the first face that patients see, and you set the tone for a personable, positive experience. In short, you are the face of Legacy.
As we strive to fulfill our mission of making life better for others, we need caring and capable individuals to assist patients in every aspect of their health care journey.
As a Patient Access Representative, you will use your strong communication and interpersonal skills to collect insurance and other information from patients, help patients and families determine financial responsibilities, collect co-payments, and obtain required legal documentation for state and federal compliance regulations.
Your ability to create accurate medical and financial records will benefit patients as well as medical professionals and staff.
Legacy Mount Hood Medical Center is East County’s full-service hospital, always expanding to meet the community’s growing needs and offering an award-winning patient experience delivered with a personal touch.
We offer advanced imaging, a modern emergency department, a welcoming family birth center, surgical services, intensive care, cancer care, gastroenterology and more.
Responsibilities
The Patient Access Representative is the primary non-clinical contact for all hospital-based patient visits. Greets, registers, checks-in and admits patients depending on scope and service line.
Key duties include the collection of demographics, medical providers involved in the patient’s care, medical decision makers, the verification of insurance / benefits, and determination of financial responsibilities.
Assists patients and their families in determining active insurance coverage and provides information on accessing financial and insurance resources.
Offers self-pay information and discounts as appropriate. Collects appropriate copayments, co-insurances, deposits and payments.
Works in collaboration with most Revenue Cycle departments and each hospital’s units / departments to create accurate medical and financial records.
Collects and provides required legal documentation to meet State and Federal compliance regulations.
Qualifications
Education :
High School diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
Experience :
A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required : Patient Access, Medical Records / Health Information or applicable clerical support experience.
Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred.
Skills :
LEGACY’S VALUES IN ACTION :
Follows guidelines set forth in Legacy’s Values in Action.
Equal Opportunity Employer / Vet / Disabled
Compensation details : 21.45-30.66 Hourly Wage
PI4c39b90009de-26276-34158015
Last updated : 2024-04-24