Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since , Marymount Hospital is a -registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in .
This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise.
At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.
As a Patient Access Representative, you are responsible for registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient tests and procedures, educating patients regarding their benefit levels, and requesting, collecting, and recording payments prior to, or at the time of, service.
You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians, and family members and leave a positive, lasting impression.
The ideal future caregiver is someone who :
Join a team of over 1, caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits.
Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.
Responsibilities :
Education :
High school diploma or equivalent.
Certifications :
None required.
Complexity of Work :
Work Experience :
Physical Requirements :
Personal Protective Equipment :
Last updated : 2024-03-03