Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner.
Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers.
They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.
Education Qualifications :
Key Responsibilities :
Preferred Qualifications :
FTE :
Possible Remote / Hybrid Option :
Shift Rotation :
Day Rotation (United States of America)
Shift Start Time : 8 : 00
8 : 00
Shift End Time : 4 : 30
4 : 30
Weekends : Holidays :
Holidays : Call Obligation :
Call Obligation : Union :
Union :
Union Posting Deadline :
Last updated : 2024-03-29