Patient Representative jobs in Kentucky
Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Patient Representative jobs
Patient Relations Specialist - Patient Experience
- Patient Experience in Owensboro, KY - Owensboro
-
Owensboro, KY
FULL_TIME
-
Summary
Job Summary
Assists in creating a patient friendly environment, averting problems, solving concerns, and recommending opportunities to the organization to improve patient and visitor experience.Job Responsibilities- Serves as the liaison for continuous communication among physicians, hospital staff, patients, families, and visitors.
- Educates and provides information to patients regarding their Emergency Department experience.
- Develops, implements, and/or participates in initiatives and activities designed to measure and promote patient and visitor satisfaction.
- Works to resolve patient concerns; escalates issues to appropriate personnel/departments as necessary to obtain timely and satisfactory resolution.
- Communicates patient experience results and updates on initiatives at staff meetings.
- Facilitates meetings/committees to address concerns related to patient experience.
- Rounds on patients proactively to identify opportunities to enhance patient experience.
- Analyzes complaint data to identify opportunities for improvement and works with appropriate leaders to facilitate change.
- Ensures timeliness of post-discharge calls to strengthen the patient relationship and recognizes opportunities for service recovery.
- Serves the organization and patients/visitors by championing positive change to affect better outcomes.
Qualifications- Associate's degree or higher in Business required upon hire OR
- Associate's degree or higher in healthcare related field required upon hire
- A combination of education, training and experience may be considered in lieu of degree.
- No experience required
- No licensure/certification/registration required
Skills and Attributes- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Strong customer service and communication skills.
Physical Demands- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service. - 7 Days Ago
Patient representative
- Grace Health
-
Corbin, KY
FULL_TIME
- Summary : Monitor reception areas, greet patients, update chart information, and effectively initiate patient’s visit. ESSENTIAL DUTIES AND RESPONSIBILITIES : Open office daily and provide adequate re...
- 1 Month Ago
Patient Services Representative Manager
- Ohio County Hospital
-
Hartford, KY
FULL_TIME
- Patient Services Representative ManagerOctober 6, 2023 | Department: OCFC HartfordStatus/Schedule: Full TimeShift: DaysLocation: Hartford, KYFor more information contact: Michael Handley, mhandley@och...
- 9 Days Ago
Patient Services Representative
- GTT, LLC
-
Lexington, KY
CONTRACTOR
- Patient Services Representative /Phlebotomist Contract Duration 3 Months Job Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, bo...
- 9 Days Ago
Patient Service Representative
- ALLERGY PARTNERS
-
Crestview, KY
OTHER
- Job Details Job Location: 31-00-Crestview Hills - Crestview Hills, KY Salary Range: Undisclosed DescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With ...
- 10 Days Ago
Patient Access Representative
- Appalachian Regional Healthcare, Inc.
-
Prestonsburg, KY
OTHER
- Overview The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and out...
- 11 Days Ago
Patient Representative jobs at Popular Companies
Patient Representative
- HCA
-
Miami, FL
- This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we...
- 4/18/2024 12:00:00 AM
Patient Representative
- UC Health
-
Colorado Springs, CO
- Apply now Save job Saved Description Location: UCHealth Memorial Hospital Central, US:CO:Colorado Springs Department: SR...
- 4/18/2024 12:00:00 AM
Patient Representative
- HCA
-
Myrtle Beach, SC
- This position is incentive eligible. Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours vo...
- 4/18/2024 12:00:00 AM
Patient Representative
- Department of Veterans Affairs
-
Youngstown, OH
- Summary The VA Northeast Ohio Healthcare System is recruiting for a Patient Representative. The Patient Representative w...
- 4/17/2024 12:00:00 AM
Patient Representative
- HCA
-
Deerfield Beach, FL
- This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion t...
- 4/17/2024 12:00:00 AM
Patient Representative
- HCA
-
Austin, TX
- This position is incentive eligible. Introduction Do you want to join an organization that invests in you as a(an) Patie...
- 4/16/2024 12:00:00 AM
Patient Representative
- Sun River Health
-
Yonkers, NY
- Job Description Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral heal...
- 4/15/2024 12:00:00 AM
Patient Representative
- HCA
-
Las Vegas, NV
- This position is incentive eligible. Hourly Wage Estimate: $16.12 - $23.37 / hour Learn more about the benefits offered ...
- 4/14/2024 12:00:00 AM
About Kentucky
Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States.
Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Representative jobs
$38,515 to $51,826
Most Popular Cities in Kentucky for Patient Representative Jobs
What does a Patient Representative do?
Patient Representative in Baton Rouge, LA
An extreme example was a refugee patient we had, whose son was lost in the refugee camp system for 4 years.
February 02, 2020
Patient Representative in Tulsa, OK
According to O*NET OnLine, around 60% of the patient representatives surveyed held a bachelor’s degree and less than 10 percent held an associate’s degree.
February 14, 2020
Patient Representative in Port Arthur, TX
There are also community colleges that offer certification programs that prepare a person to become a patient representative.
December 10, 2019