Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Greene County General Hospital · Bloomfield ClinicLinton, INClericalFull Time, Days, 06 : 45am - 3 : 15 pm M-FPosted 04 / 02 / 2024Req # 2530
Under direction of the Rural Health Clinic (RHC) Patient Access Supervisor, the Patient Access Representative is responsible for providing exemplary customer service to all incoming patients and visitors, handling all incoming telephone calls and collecting information from patients.
Essential Duties and Responsibilities :
Job Qualification Requirements :
Education : High School Diploma / GED required; Associate’s degree preferred.
Licensure / Certification : Certified Revenue Cycle Representative (CRCR) certification encouraged within 1 year of employment.
Experience : Two to three years previous receptionist or customer service experience preferred. Knowledge in the use of standard office machines and computer software.
Physical Requirements : Frequent sitting and occasional periods of standing / walking. Occasionally lift up to 20 lbs.
Last updated : 2024-04-03