Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Summary :
Schedules patients for facility services based on the physician order received, including ancillary, surgical and medical testing / procedures / admissions in Scheduling Books.
Applies developing / basic working knowledge and experience to the job. Works on routine assignments within defined parameters, established guidelines and precedents.
Job Requirements :
Education and Work Experience :
Essential Functions :
Provides patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
Maintains electronic health record (EHR) referral documentation reflecting actions on specific referrals, including adding incoming referrals that were not generated from the electronic health record (EHR).
Tracks referral patient compliance and communicates with referring provider, as necessary, regarding patients refusing service or not showing up to a referral appointment.
Organizational Requirements :
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc.
as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
Last updated : 2024-04-06