Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
1. Schedules all patient appointments and ensures referrals are obtained.
2. Meets or exceeds expected productivity and accuracy standards.
3. Greets and engages patients, families and visitors in order to provide a positive first impression.
4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.
Last updated : 2024-04-20