Patient Relations Director jobs in Wisconsin
Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Patient Relations Director jobs
- UW Health
-
Madison, WI
FULL_TIME
-
Work Schedule:
This is a full-time, 1.0 FTE position that is scheduled to work Monday through Friday from 8:00 am to 5:00 pm. Hours may vary based on the operational needs of the department. This position is remote for individuals living in Wisconsin or Illinois.
Be part of something remarkable
Join the #1 hospital in Wisconsin!
We are seeking a Patient Relations Representative to:
- Serve as an initial contact for patients, families, visitors, and staff.
- Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff).
- Manage grievances/complaints and other cases with low to moderate complexity.
At UW Health, you will have:
- An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to UW Health’s Wellness Options at Work that support employee/family well-being.
- Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Education:
Minimum – Associate’s degree in Business Administration, Human Resources, Communications or Health Care related field
Preferred – Bachelor’s degree in Social Work, Human Resources, Business Administration, Education or Health Care Related field
Work Experience:
Minimum – Six (6) months experience in customer service handling service recovery and/or dispute resolution
Preferred – One (1) year patient contact, health care related experience
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
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UW Hospital and Clinics benefits
- 14 Days Ago
- Mineral Point Family Dentistry
-
Mineral Point, WI
FULL_TIME
- Patient Relations CoordinatorPlease raise your hand if you can say yes to the following:Are you a proven problem solver?Do you like getting to know people from all walks of life?Are you a “doer” that ...
- 1 Month Ago
- Heritage Senior Living
-
Port Washington, WI
OTHER
- Job Details Level: Experienced Job Location: 403 - Lincoln Village - Port Washington, WI Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Shift: AM / 1st Job Categ...
- 17 Days Ago
- Trustwell Living at Oak Creek Place
-
South Milwaukee, WI
FULL_TIME
- Community Relations Director Trustwell Living is looking for a highly motivated sales professional to join our team! Who is Trustwell Living? We are a senior living company with a mission to enhance t...
- 20 Days Ago
- trustwellliving-oakcreekplace
-
South Milwaukee, WI
FULL_TIME
- Community Relations Director Trustwell Living is looking for a highly motivated sales professional to join our team! Who is Trustwell Living? · We are a senior living company with a mission to enhance...
- 20 Days Ago
- Medical College of Wisconsin
-
Milwaukee, WI
FULL_TIME
- Position Description: The Medical College of Wisconsin (MCW) brings a synergy between the best medical education, research and patient care. Tomorrow's discoveries happen right here alongside the very...
- 3 Days Ago
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