Patient Relations Director jobs in Rhode Island

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

U
Director, Labor and Employee Relations
  • University of Rhode Island
  • Kingston, RI FULL_TIME
  • Position Information

    Posting Number
    SF01650

    Job Title
    Director, Labor and Employee Relations

    Position Number
    109785

    FTE
    1.00

    FLSA
    Exempt

    Position Type
    Professional Staff

    Union
    Non-Union Non-Classified Staff

    Pay Grade Level
    Grade Level: 14

    Pay Grade Range
    Salary range: Salary commensurate with education and experience

    Status
    Calendar Year, Full-time, Permanent

    Department Information

    Department
    Human Resource Administration

    Contact(s)
    Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu)

    Contact Phone/Extension

    Contact Email

    Physical Demands

    Campus Location
    Kingston

    Grant Funded
    No

    Extension Contingency Notes

    Job Description Summary
    The search will remain open until the position has been filled. First consideration will be given to applications received by November 13, 2023. Applications received after November 13, 2023, may be reviewed depending on search progress and needs, but are not guaranteed full consideration.
    ______________________________________________________________________________________________________

    BASIC FUNCTION:

    Administer collective bargaining agreements; conduct grievance hearings and prepare grievance decisions; research, prepare and present arbitration cases and briefs; conduct pre-disciplinary hearings; train and counsel supervisors on labor relations matters, and assist in negotiations. Represent the University before administrative agencies, e.g., Personnel Appeal Board, Human Rights Commission, State Labor Relations Board and Department of Labor, Employment and Training. Assist managers and employees in investigating complaints and conflict resolution.

    Duties and Responsibilities
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Research, formulate and prepare proposals for contract negotiations. Serve as a University representative on bargaining teams for staff bargaining units.

    Administer collective bargaining agreements and consult with management and union officials on labor relations issues.

    Develop solution-oriented relationships with union officials whenever possible to aid in resolving issues outside of the grievance procedure.

    Conduct grievance hearings and promulgate grievance decisions on behalf of the University. Represent the University at grievance hearings before the Department of Administration.

    Communicate labor relations information and contract settlements and interpretations to management staff and supervisors. Train and counsel supervisors and managers in labor contract administration and progressive disciplinary procedures.

    Research, prepare and present arbitration cases and briefs on behalf of the University. Represent the University before administrative agencies (i.e., Personnel Appeal Board and Human Rights Commission) concerning employment-related matters. Conduct pre-disciplinary hearings and administer disciplinary action in accordance with the collective bargaining agreements.

    Provide guidance and training to managers and supervisors on collective bargaining agreements, human resource policies and procedures, conflict resolution and due process.

    Assist managers, supervisors, and employees with employee relation concerns. Investigate complaints, analyze issues, and present solutions for resolving conflict; collaborate with both internal and external stakeholders.

    Maintain open communications and develop strong working relationships with union representatives and managers to ensure timely coordination of activities.

    Assist in drafting and updating human resource policies and procedures.

    Coordinate staff reductions, outsourcing and reorganizations of the workforce. Administer resulting layoffs, bumping and reassignments.

    Administer the University’s unemployment insurance claims and represent the University before the Department of Labor, Employment and Training.

    OTHER DUTIES AND RESPONSIBILITIES:

    Perform other duties as assigned.

    LICENSES, TOOLS, AND EQUIPMENT:

    Personal computers, database management and spreadsheet software, and HRIS reporting.

    _____________________________________________________________________________________________________

    ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES.

    Required Qualifications
    REQUIRED:

    1. Master’s degree in labor relations, human resources, public administration or business administration.

    2. Minimum of seven years of progressively responsible experience in labor relations (including responsibilities for contract administration, grievances, and general human resources management).

    3. Demonstrated strong interpersonal and verbal communication skills.

    4. Demonstrated proficiency in written communication skills.

    5. Demonstrated ability to interpret institutional policies, plans, objectives, rules and regulations and communicate the interpretation to others.

    6. Demonstrated ability to prepare and present detailed studies and reports to include recommendations concerning the substance of the studies and reports.

    7. Demonstrated supervisory experience.

    8. Demonstrated ability to work with diverse groups/populations.

    Preferred Qualifications

    Environmental Conditions
    The incumbent is not substantially exposed to adverse environmental conditions.

    Posting Date
    10/23/2023

    Closing Date

    Special Instructions to Applicants
    Please attach the following 3 (PDF) documents to your online Employment Application:
    (#1) Cover letter.
    (#2) Resume.
    (#3) Other Document – References – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application).

    Quicklink for Posting
    https://jobs.uri.edu/postings/12417

    Applicant Documents

    Required Documents
    • Cover Letter/Letter of Application
    • Resume
    • Other Document - References
    Optional Documents

  • 1 Month Ago

P
Executive Director - Labor Relations and Employee Services (FT)
  • Providence Public Schools
  • Providence, RI FULL_TIME
  • Executive Director of Labor Relations and Employee ServicesIF INTERESTED PLEASE APPLY DIRECTLY ON OUR SITE AT THIS LINK: https://tinyurl.com/s4sm2hy5JOB DESCRIPTION:Reporting to the Chief Talent Offic...
  • 20 Days Ago

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Executive Director - Labor Relations and Employee Services
  • Providence Public Schools
  • Providence, RI FULL_TIME
  • Executive Director of Labor Relations and Employee ServicesIF INTERESTED PLEASE APPLY DIRECTLY ON OUR SITE AT THIS LINK: https://tinyurl.com/s4sm2hy5JOB DESCRIPTION:Reporting to the Chief Talent Offic...
  • 3 Days Ago

P
Assistant Athletic Director External Relations/MGO
  • Providence College
  • Providence, RI FULL_TIME
  • Posting Details Position Information Position Title Assistant Athletic Director External Relations/MGO Overview Devise and execute individual strategies for the qualification, cultivation, solicitatio...
  • 12 Days Ago

U
Labor Relations Manager - Remote
  • UNFI
  • Providence, RI FULL_TIME
  • Fully remote role with 50% travel throughout the USA, except California and Washington Looking for someone who lives in the Central or East Regions of the USA Purpose: This Labor Relations Manager wil...
  • Just Posted

U
Labor Relations Specialist - Remote
  • UNFI
  • Providence, RI FULL_TIME
  • Purpose: Provides support for the Labor Relations Department in in all aspects of Labor Relations. Job Responsibilities: Under the supervision of SVP of Labor Relations and other Senior Labor Relation...
  • 2 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$123,064 to $171,100

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