Patient Relations Director jobs in Pennsylvania

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Patient Relations Rep/Patient Relations Coord
  • UPMC
  • Castle, PA FULL_TIME
  • Job ID: 5997445372
    Status: Full-Time
    Regular/Temporary: Regular
    Shift: Day Job
    Facility: UPMC Jameson
    Department: Patient Experience
    Location: 1211 Wilmington Avenue, New Castle, PA
    Union Position: No
    Salary Range: $ 18.54-30.28 USD

    UPMC Jameson is looking for a Full-Time Patient Relations Rep/Patient Relations Coordinator to join our team.

    This is an 8-hour per day daylight shift position. Additionally, this role has no on-call or weekend responsibility. Training will take place at UPMC Horizon Shenango Valley, UPMC Horizon Greenville, as well at UPMC Jameson. Once training is complete limited travel may be needed.

    Final candidates will be selected for a job title that reflects level of education, experience, and manager discretion at time of offer.

    Are you a team player that is looking for a rewarding career in a fast-paced environment?! Apply today!

    Purpose:
    Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

    Patient Relations Rep

    Responsibilities:

    • Reports all quality of care and potential litigation cases to Program Manager, Service Excellence and VP, Administration/Risk Management within 24 hours or immediately if patient is still in the hospital. Obtains approval of Risk Management in regard to all correspondence to the case. Reports all physician complaints to the Director, Medical Services. Obtains approval of Risk Manager in regard to all correspondence to the case. Collaborates with Finance Department on billing concerns. Obtains approval from CFO for all reductions in bill or waivers and communicates effectively with Patient Business Services.
    • Communicates directly to department heads on complaint concerns and provides patient information. Investigates patient complaints from various sources (staff, family, visitors, patients, physicians, and written correspondence). Follows Department of Health and Joint Commission regulations in providing written response to grievances according to their guidelines and hospital policy. Adheres to all required elements of the complaint/grievance process. Collects and files all information regarding patient complaints and compiles a patient complaint folder. Maintains a complaint/grievance log.
    • Coordinates liaison activity between patients and the UPMC facilities inpatient and outpatient departments. Utilizes critical thinking skills to anticipate needs and to respond to patient complaints and concerns to minimize impact of emergent events. Problem solves for real-time complaint resolution by involving various hospital departments, listening to all of the concerns and compiling the investigation of the complaint and follow up to patient. Ability to intervene with crisis management skills in situations where there is need. Seeks assistance as needed and appropriately utilizes resources.
    • Develops relationships with Department Heads, Nurse Leadership, and appropriate staff from all departments to resolve complaints, improve customer service, enforce UPMC service standards and strategizes to improve abilities to meet patient needs. Serves as a formal and informal mentor for staff customer service skills.
    • Implements and participates in continual improvement of Patient Relations. Complete any other assignments or projects as directed by the Program Manager, Patient Care Services and Vice President, Patient Care Services.
    • Maintains knowledge of Patient Rights and Responsibilities and ensures all information is accurate. Communicates Patient’s Rights and Responsibilities to patients and staff. Ensures information related to Patient Rights and Responsibilities is posted and available to patients, staff, visitors and family.
    • Participates on committees such as Patient Satisfaction or Ethics Committee or other quality improvement teams as assigned to enhance employee morale and increase patient satisfaction. Works with other departments to provide in-services and education on customer service, service standards, patient satisfaction and patient rights and responsibilities. Attends outside organizational meetings for networking and continued learning for patient satisfaction. Coordinates or participates in special events as appropriate.
    • Periodically conducts patient rounds and works with the Volunteer Patient Representatives who make rounds to identify opportunities for improvement. Compiles patient and family/visitor feedback to identify process improvement and service enhancement opportunities. Collects and/or analyzes patient satisfaction data and shares with peers and management in a manner that stimulates improvement. Shares complaint data monthly with the Grievance Committee and provides annual updates on Patient Relations Program based on patient, family/visitor, staff and physician feedback coupled with competitor and other industry benchmarking.
      • Performs in accordance with system-wide competencies/behaviors.
      • Performs other duties as assigned.

    Patient Relations Coordinator

    Responsibilities:

    • Participate on committees related to family-centered care or service excellence.
    • Assist volunteer activities associated with the Patient Representative function.
    • Carry out requirements of complaint management policy and procedure.
    • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
    • Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
    • Accurately document and report accounts of problems and activities on behalf of patients and families.

    Qualifications:

    • Applicants will be placed in the appropriate job title & salary based on their education & experience.

    Patient Relations Representative:

    • High School Diploma and 5 years’ experience in healthcare setting.
    • Demonstrated excellent role model customer service skills.
    • Proven ability to command resources and influence peers.
    • Understanding of quality improvement principles
    • Excellent written and verbal communication and organizational skills
    • Strong computer skills and ability to work independently.
    • One year customer-services experience in a health care setting or 3-5 years customer services in another setting.

    Patient Relations Coordinator:

    • Bachelor’s degree and 1 year of customer service experience.
    • or an Associate’s degree and 3 years of customer service experience.
    • or HS Diploma and 5 years of customer service experience.
      Ability to command resources, influence peers and multi-task. Understand and apply quality improvement principles.
    • Excellent written and verbal communication and organizational skills. Strong computer skills and ability to work independently.

    Licensure, Certifications, and Clearances:

    • Act 31 Child Abuse Reporting with renewal
    • Act 33 with renewal
    • Act 34 with renewal
    • Act 73 FBI Clearance with renewal

    UPMC is an Equal Opportunity Employer/Disability/Veteran

    BENEFITS AND LIFE AT UPMC
    Why Work Here

    We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.

    Benefits that Matter to You

    We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.

    • Earn over 5 Weeks of Paid Time Off Every Year
    • Affordable Medical, Dental & Vision Coverage
    • Student loan assistance and tuition reimbursement options
    • Earn up to 8% of your eligible pay in retirement contributions from UPMC
    • Employer-Paid Life Insurance

    Support for You – and Your Family

    Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

    • Two Weeks of Paid Parental Leave
    • Family Planning Resources
    • Tuition Assistance for Dependents
    • Comprehensive Health Care for Dependents
    • Emergency Child and Elder Care Options
    • Flexible Work Arrangements

    A Culture That Cares

    At UPMC, you can find a home among people who share your passions and care about who you are.

    • Employee Resource Groups
    • Awards for Champions of Dignity & Respect
    • Center for Engagement & Inclusion
    • Programs for Veteran Engagement

    Tools to Reach Your Potential

    Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

    • Up to $6,000 of Annual Tuition Assistance
    • Ongoing Learning via Linkedin Learning
    • Accelerated Career Pathways for Growth
    • Robust Instructor-led Education and Learning Pathways

    Expansive Opportunity

    Where do you want to go with your career? Wherever it is, UPMC can take you there.

    • 96,000 Employees
    • 40 Hospitals and 800 Doctors’ Offices and Outpatient Sites
    • Dozens of Career Ladders to Climb
    • International Locations
    • State-of-the-Art Technology

  • 2 Days Ago

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Patient Relations Coordinator
  • Grand View Health
  • Sellersville, PA FULL_TIME
  • Schedule: Per Diem, Days - Non-Committed - Varied Hours Responsibilities Recruitment Summary: The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, famili...
  • 13 Days Ago

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Patient Relations Coordinator
  • Grand View Hospital
  • Sellersville, PA OTHER
  • Responsibilities Recruitment Summary:The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff, and administration, to respond to and resolve ...
  • 13 Days Ago

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Patient service representative
  • Patient First
  • Devon, PA FULL_TIME
  • Patient First is accepting applications for a Patient service Representative in Devon, PA area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. The respons...
  • Just Posted

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Patient service representative
  • Patient First
  • Spring, PA FULL_TIME
  • The responsibilities of this job include, but are not limited to, the following : Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly ...
  • Just Posted

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Patient service representative
  • Patient First
  • Mechanicsburg, PA FULL_TIME
  • Patient First is currently seeking Patient Service Representatives to fill a full-time position in the Mechanicsburg, PA Area. The responsibilities of this job include, but are not limited to, the fol...
  • 2 Days Ago

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Director
  • NY Kids Club
  • New York, NY
  • Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
  • 3/27/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

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DIRECTOR
  • The Muscogee Nation
  • Okmulgee, OK
  • MUSCOGEE (CREEK) NATION Seeking a DIRECTOR Description: The Director of Community Research and Development acts as a con...
  • 3/25/2024 12:00:00 AM

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Director
  • LEADERS OF TOMORROW LEARNING ACADEMY
  • Austell, GA
  • Job Description Job Description Oversee day to day operation of the Program Site. Facilitate administrative responsibili...
  • 3/25/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/24/2024 12:00:00 AM

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Director
  • Gen II Fund Services LLC
  • Dallas, TX
  • New York City-based Private Equity Fund Administration Firm is looking for a Director to manage Private Equity funds. Pr...
  • 3/24/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$117,193 to $162,937

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