Patient Relations Director jobs in New Hampshire

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Director of Customer Relations and Logistics
  • Dartmouth College
  • Hanover, NH FULL_TIME
  • Position Information

    Posting date 01/29/2024
    Closing date
    Open Until Filled Yes
    Position Number 1128733
    Position Title Director of Customer Relations and Logistics
    Department this Position Reports to Facilities Operations
    Hiring Range Minimum $112,400
    Hiring Range Maximum $140,500
    Union Type Not a Union Position
    SEIU Level Not an SEIU Position
    FLSA Status Exempt
    Employment Category Regular Full Time
    Scheduled Months per Year 12
    Scheduled Hours per Week 40
    Schedule
    Location of Position
    Hanover, NH
    Remote Work Eligibility? Onsite only
    Is this a term position? No
    If yes, length of term in months. n/a
    Is this a grant funded position? No
    Position Purpose
    The Director of Customer Relations and Logistics at Dartmouth College plays a pivotal role in ensuring a seamless and positive experience for all customers of the Facilities, Operations and Management (FO&M) department. This leadership position is responsible for overseeing customer relations, logistics, data analytics and operational strategy and coordination to support the efficient functioning of Facilities operations. This includes leading the strategic development of the resource management office to deliver an efficient, sustainable, and coordinated workflow that increases productivity and bolsters customer satisfaction.

    Description
    Required Qualifications - Education and Yrs Exp Bachelors plus 6 or more years' experience or combination of education and experience
    Required Qualifications - Skills, Knowledge and Abilities
    • Bachelor's degree or the equivalent combination of education and experience.
    • 15 years of relevant experience related to customer service, resource management and data analytics.
    • Minimum of least 10 years of facilities management and supervisory experience.
    • Proficiency with computerized maintenance management systems and standard business applications.
    • Excellent communications and interpersonal skills with the ability to interact with diverse College constituencies.
    • Valid driver's license and ability to qualify as a Dartmouth approved driver.
    • Excellent organization, analytical, and time management skills.
    • Knowledge of building construction and maintenance practices.
    Preferred Qualifications
    • Comfortable making decisions in a fast-paced and complex environment.
    • Demonstrated commitment to sustainability.
    Department Contact for Recruitment Inquiries Frank Roberts, AVP FOM
    Department Contact Phone Number
    Department Contact for Cover Letter and Title Frank Roberts, AVP FOM
    Department Contact's Phone Number
    Equal Opportunity Employer
    Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
    Background Check
    Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
    Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes
    Special Instructions to Applicants
    Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
    Additional Instructions
    Dartmouth College has retained to assist in the search for this position, who may contact you directly about your application.
    Quick Link
    Key Accountabilities

    Description
    Customer Relations/Resource Management Leadership and Strategy

    • Develop, implement, and analyze metrics to measure performance through key performance indicators, business intelligence analytics, and associated reporting.
    • Develop and implement QA/QC responsibilities with FO&M working with the Senior Leadership Team in FO&M.
    • Develop methods to obtain, implement and analyze data related to feedback from customers including direct meetings and surveys with key campus stakeholders.
    • Develop and implement a communication plan for all customer/campus communications from FO&M to ensure consistent exchange of information.
    • Develop, review and update Service Level Agreements between FO&M and the campus departments.
    • Develop and document processes/ procedures/policies for FO&M and ensure they are aligned with high quality service delivery and sustainability.
    • Develop methodology for cataloging standard operating procedures.
    • Review of Departmental performance against industry standards (peers).
    Percentage Of Time 40
    Description
    Logistical Planning and Oversight

    • Oversee the collection of asset data and integration into systems, the workflow and budgeting process. Using the data, create reports for the annual budget process.
    • Develop replacement, and deferred maintenance schedules coordinated with information from the digital preventive maintenance program and facilities condition assessment. Make recommendations for the annual budgeting process.
    • Develop means and methods to make information accessible to technicians performing service. For example, O&M manuals and associated drawings.
    • Develop, and implement, an inventory process for parts and supplies to support the work being done. This needs to be coordinated with the asset inventory, preventative maintenance schedule, lead times, and supplier contracts for materials. Recommend staffing levels and after proposal is developed, manage the inventory operations.
    • Review and analyze how technology can better support the work of FO&M, making priority and budget recommendations with integration into the existing workflow.
    • Functional expert on those systems supporting the workflow, asset collection and inventory functions.
    Percentage Of Time 30
    Description
    Personnel Management

    • Effectively manage a team of 6.5 FTEs in the Work Control Center.
    • Management of Communication Coordinator in FO&M.
    • Management of an Asset Manager.
    • Works closely with Campus Services Operations on technology, contracts, and financial reporting.
    • Holds direct reports accountable for compliance with divisional, departmental and DEI policies.
    Percentage Of Time 20
    Description
    Diversity, Equity and Inclusion

    • Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
    • Participates in division wide DEI initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
    • Willingness to foster a growth mindset in the areas of increasing diversity, equity, and inclusion across the division. Collaborates, when appropriate, on other DEI-related initiatives within the division and College.

    Percentage Of Time 10
    -

    -- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
    -- Performs other duties as assigned.

    Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.


     

  • 22 Days Ago

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Director of Growth and Provider Relations
  • Optima Dermatology
  • Portsmouth, NH FULL_TIME
  • Multi-site Dermatology Group Seeks Director of Growth & Provider Relations Optima Dermatology is recruiting a Director of Growth and Provider Relations to join our Practice Support Center, based in Po...
  • 1 Month Ago

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Patient Access Supervisor
  • Androscoggin Valley Hospital - PATIENT ACCESS -...
  • Berlin, NH FULL_TIME
  • Job Summary: Works closely with the Patient Access Manager to coordinate planning and directing of the Patient Access Department. Responsible for team leadership, assuring all staff is fully trained, ...
  • 13 Days Ago

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Patient Accounts Representative
  • Androscoggin Valley Hospital - PATIENT FINANCIAL...
  • Whitefield, NH FULL_TIME
  • This position can be located in Whitefield,NH or Berlin, NH The Patient Accounts Representative is responsible for initial and follow-up billing and is responsible for data entry of payments and follo...
  • 13 Days Ago

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Patient Accounts Representative
  • Androscoggin Valley Hospital - PATIENT FINANCIAL...
  • Berlin, NH FULL_TIME
  • This position can be located in Whitefield,NH or Berlin, NH The Patient Accounts Representative is responsible for initial and follow-up billing and is responsible for data entry of payments and follo...
  • 17 Days Ago

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Patient Accounts Representative
  • Androscoggin Valley Hospital - PATIENT FINANCIAL SVCS
  • Berlin, NH FULL_TIME
  • This position can be located in Whitefield,NH or Berlin, NH The Patient Accounts Representative is responsible for initial and follow-up billing and is responsible for data entry of payments and follo...
  • 17 Days Ago

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Project Director
  • BluSky
  • Minnetonka, MN
  • BRIEF DESCRIPTION: The construction Project Director is responsible for managing and closing new business opportunities ...
  • 4/18/2024 12:00:00 AM

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Director of Operations
  • UHC Solutions
  • Los Angeles, CA
  • The Director of Clinic Operations is responsible for the overall planning, development, coordination, implementation and...
  • 4/16/2024 12:00:00 AM

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Technical Director/Director
  • Cgtn America
  • Washington, DC
  • CGTN is hiring a Technical Director/Director to join our team in Washington D.C. The successful candidate will work well...
  • 4/16/2024 12:00:00 AM

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Director, FP&A
  • ADP
  • Norfolk, VA
  • ADP is hiring a Director of Finance. Do you enjoy deciphering the hidden insights within complex data to make recommenda...
  • 4/5/2024 12:00:00 AM

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P3M Director
  • Leidos
  • Bristol, GB
  • Description P3M Director Programme Name: LCST Location: There is flexibility around remote working, with potentially 3 d...
  • 4/4/2024 12:00:00 AM

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Director of Stewarding
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 4/1/2024 12:00:00 AM

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Director of Rehab
  • Tender Touch Rehab Services, LLC
  • Brick, NJ
  • Overview: Must be a licensed and or a registered therapist to be considered. ** EXCLUSIVE NEW JOB OPPORTUNITY!!** ***Hig...
  • 2/21/2024 12:00:00 AM

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Executive Director
  • Life Space Communities
  • Amarillo, TX
  • Community: The Craig Address: 5500 SW 9th Ave Amarillo, Texas 79106 Pay Range $139,900. 00-$202,912. 50+ Annual Live you...
  • 9/22/2023 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$119,707 to $166,435

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