Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
McPherson College welcomes highly motivated and enthusiastic applicants for the position of Director of Alumni & Constituent Relations. This position reports to the Vice President for Advancement and is a full-time, exempt position, which is eligible for a stellar benefits packet, which includes a robust retirement benefit and dependent tuition remission at 100% after two years of employment. McPherson College has been nationally recognized for 8 years running as a great college to work for.
A vital member of the Advancement team, the successful candidate will be responsible for fulfilling key priorities in the McPherson College strategic plan Community by Design 2.0. A leading priority is the #BulldogPride alumni and constituent engagement initiative. This position offers a tremendous opportunity to work with a constituency energized by a $500 million matching gift challenge. Through personal visits, mentoring programs, events and partnerships, the Director of Alumni and Constituent Relations will ensure a strong foundation of connected and involved constituents. Additionally, the role provides leadership for the college’s Alumni Board and develops strong content for Advancement-related communications. Strengthening relationships with the college’s founding denomination, the Church of the Brethren, as well as other faith-based groups, is important. This position supervises student ambassadors and also leads projects that build awareness of philanthropy among current students.
Experience: Prior higher education background and/or work in not-for-profit constituent relations, marketing, communications or development is very desirable.
Education: A baccalaureate degree, master’s degree preferred.
Interpersonal Skills: Excellent written, oral and interpersonal communications skills are necessary.
Other Skills: Proficiency in Microsoft Office products is required. Work with constituent relationship management software and digital mentoring platforms is preferred.
Occasional nights and weekend work will be required. Light out-of-state travel is also part of this position.
Please complete the online application at: https://www.mcpherson.edu/jobs/director-of-alumni-constituent-relations with your cover letter, resume and the contact information for three professional references.
McPherson College is an equal opportunity employer, is committed to diversity and encourages applications from women and people from traditionally under-represented groups.