Patient Appointment Scheduler jobs in Germantown, TN

Description

We are looking for a highly organized and detail-oriented Patient Appointment Scheduler to join our team. As a Patient Appointment Scheduler, you will provide exceptional customer service by scheduling and coordinating medical appointments for patients. You will work closely with medical professionals to ensure that patients receive timely and efficient care. 

The typical schedule for the Patient Appointment Scheduler is Monday - Friday 8:00am - 5:00pm and the pay range is between $15/hr-$20/hr. Specific offer amounts are based on relevant work experience.

Our employees are our best asset, and that is why we offer an excellent benefit package for full-time employees. We want you to have the resources you need to take care of your family, grow your career, and invest in your future. We offer Medical, Dental and Vision options through BCBS of TN, a Health Savings Plan (HSA) with a dollar-for-dollar company match, company paid life and disability insurance, and a 401K with a 3% match and 10% profit sharing contribution. Not to mention Paid Time Off (PTO) accrues based on hours worked per week and holidays are paid in addition to PTO.

Other benefits to working for Semmes Murphey Clinic would be NO holidays, NO weekends and a good team based atmosphere to work in with regularly scheduled team building activities.

Responsibilities:

• Schedule and coordinate medical appointments for patients
• Communicate with medical professionals to ensure appropriate scheduling of appointment
• Answer incoming calls and respond to patient inquiries in a professional and courteous manner
• Maintain accurate patient records and update scheduling systems
• Follow up with patients to confirm appointments and provide reminders as necessary
• Collaborate with medical professionals to ensure that patients receive appropriate care and treatment
• Perform other administrative tasks as needed

We are an equal opportunity employer and welcome all qualified candidates to apply. We do not discriminate on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, physical ability, or any other legally protected characteristics. We value diversity and inclusion in our workplace and encourage candidates of all backgrounds to apply. 

Requirements

We are searching for a candidate who:

• is able to communicate effectively, both orally and written, with excellent listening skills and the ability to speak clearly
• is self-motivated and has good time management with the ability to manage workflow and prioritize demands
• has excellent interpersonal skills and can manage difficult or emotional patient situations
• will provide excellent customer service while maintaining a high level of confidentiality and discretion

This position requires a high school diploma or equivalent and one (1) year experience in the healthcare field, as well as heavy telephone usage and strong customer service experience/focus. Familiarity with healthcare privacy laws is preferred, and bilingual in Spanish is a plus. 

The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.

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