Patient Appointment Scheduler is responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. Being a Patient Appointment Scheduler may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or equivalent. Additionally, Patient Appointment Scheduler typically reports to a supervisor or manager. The Patient Appointment Scheduler works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Patient Appointment Scheduler typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job summary:
The Scheduler is responsible for scheduling a proper/experienced CNA/PCA with the client. The Scheduler is under supervision of the RN Supervisor and will assure that 100% coverage of all clients is attained 24 hours per day.
Primary Functions of Job:
Under supervision and advisement of the Scheduler Supervisor , Scheduler will be concerned with 100% placement of care in the homes of elderly and disabled adults and children.
Essential job functions:
*100% staffing of clients
*Responsible for placement of quality aides with clients; commensurate experience
*Responsible for scheduling & adjusting scheduling of aides
*Act as liaison between all consumers, to include Aides, Clients and Co-Workers.
*Ability to administer basic home care aid to clients.
*Other duties as assigned.
Minimum requirements
Two or more years of experience customer service and/or long term care, nursing home, or home health. Prefer some medical office setting experience. A degree, with courses related to area of employment, may be substituted for experience.
Abilities required:
Excellent organizational skills required; must be able to make sound decisions and function independently; in a 24/7 “on call status” and able to fill in or meet basic needs of clients in cases of emergency; capable of interviewing potential candidates for PCA positions.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Pay rate is $15 hourly for 8am-5PM M-F .
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