Patient Appointment Scheduler is responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. Being a Patient Appointment Scheduler may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or equivalent. Additionally, Patient Appointment Scheduler typically reports to a supervisor or manager. The Patient Appointment Scheduler works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Patient Appointment Scheduler typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Endoscopy scheduler in call center environment
Location: 3910 Keswick Rd, Baltimore, MD 21211-Hybrid
Day Shift; 8:00am-5:00pm; weekend work not required
Great benefits package, including generous PTO, tuition reimbursement and paid holidays.
Previous scheduling experienced highly preferred
Requires a minimum of two years of related experience in healthcare or similar customer service environment or comparable administrative experience.
Education:
High school diploma or GED required. Minimum of two years of college preferred.
Johns Hopkins Patient Access is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:
Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins.
Creating connections with patients while working with an exceptional, multi-disciplinary team.
Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s).
Providing exceptional customer service on every call.
Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine.
Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.
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