Patient Accounts Supervisor supervises credit, collection, insurance, and billing clerks in an inpatient and/or outpatient accounting office. Coordinates activities and schedules work assignments to meet billing deadlines. Being a Patient Accounts Supervisor may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Patient Accounts Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Patient Accounts Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Summary:
The Credits Revenue Cycle Representative (RCR) is an entry-level financial and insurance related position in the healthcare industry. Physician/Hospital Accounts Receivable Management (P/HARM) team members are divided among our sub-teams (i.e. Commercial Insurance, Medicare, Medicaid, and Hospital/Facility billing and Physician/Professional services billing).
The P/HARM RCR will provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers. You will support our “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully.
P/HARM RCR positions are primarily located in a high volume web-based application environment and you must have a demonstrated ability to prioritize, multi-task & quickly change focus in fast-paced team environment. P/HARM RCR positions can be a liaison to an assigned hospital department and must have the ability to exhibit compassion and empathy when working directly with patients and/or their families.
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Position Responsibilities:
Classification Title: Revenue Cycle Representative - Credits
Department: Patient Financial Services
Staff Type: Professional & Scientific
Type of Position: Regular
Pay Grade: 2B
Percent of Time: 100%
Location: Hospital Support Services Building (HSSB)
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Equipment
Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
Remote - when working offsite, the department will provide the employee a laptop/power
Position Qualifications:
Education Required:
Experience Requirements
Desirable Qualifications
Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Zach Schmidt at zachary-e-schmidt@uiowa.edu.
Applicant Resource Center –
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
Tuesdays & Thursdays 2:00pm – 4:00pm
Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.