Parts Manager supports the parts department with technical, procedural, inventory control, and parts exchange support. Manages material and parts in accordance with production schedules and commitments. Being a Parts Manager monitors and troubleshoots all backorders and communicates and provides technical assistance to parts sales, customers, and branches. Monitors the parts inventory database and places orders as needed. Additionally, Parts Manager reviews progress reports on schedule status, parts usage, and inventory and makes necessary adjustments. Requires a bachelor's degree. Typically reports to a director. The Parts Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Parts Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Parts Manager is the team leader for the entire branch Parts Department and is responsible for ensuring that customer needs are met at the highest level. The Parts Manager will support all department personnel building a culture of teamwork throughout the company.
· Coach and direct Parts Department employees
· Monitor, improve, and maintain employee performance
· Assign jobs to counter and shipping personnel as needed
· Effectively handle customer objections and concerns
· Maintain proper dialog with customer and inform customer of any potential problems or delays
· Monitor customer satisfaction and employee morale and take steps to improve both when necessary
· Minimize customer downtime by offering multiple options
· Effectively communicate with company personnel
· Manage and maintain inventory
· Maintain a safe working environment while managing the appearance and maintenance of the front sales office, warehouse, and grounds
· Ensure parts personnel understand and are on track with their projected career path and training requirements
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0 Parts Manager jobs found in Pensacola, FL area