Parts Exchange jobs in Hawaii

Job Description

Provides lead support in the customer contact center. Responsible for researching and resolving customer inquiries and / or complaints to ensure customer satisfaction.

Job Grade

Job Tier

Career Area

Retail Specialist

Supervisor

Job Qualifications

Two years of customer service or customer relations in a call center environment. Prior experience in a call center environment in the last 18 months is preferred.

Additional Qualifications / Requirements

REMOTE WORK AUTHORIZED

Technical (Preferred / Required Skills / Systems) :

• MICROSOFT OUTLOOK - Required
• MICROSOFT WORD - Required
• ACCOUNT SERVICES - Preferred
• ATN - Preferred
• CREDIT CARD MANAGEMENT SYSTEM - Preferred
• CCD - Preferred
• CVS - Preferred
• EXCEL-INTERMEDIATE LEVEL - Preferred
• MICROSOFT POWERPOINT - Preferred
• TYPING 30 WPM - Preferred

Salary Minimum

$43,827.00

Major Duties

Answers, researches and resolves inbound escalated customer issues involving Military Star, e-Commerce, Collections and ESSO.

Answers calls as needed to retain service level.

Serves as a subject matter expert and resource to customer service agents on applicable policies and processes. Assists in the execution of new policies and processes to support performance improvement goals.

Answers inbound calls related to federal debts, collections, returned checks, ECP Military Star and e-Commerce. Reviews and researches customer accounts and takes appropriate action based on the account status.

Documents collection efforts made according to policies and procedures.

Performs other duties as assigned.

Work Challenges

24X7 work environment supporting Exchange operations, which requires shift work and may include holidays and weekends.

Job Type

Management

Number of Positions Remaining

Job Expires

30-Apr-2024

Benefits Benefits

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance Flexible Spending Accounts Health Savings Account (HSA) Health Reimbursement Arrangement (HRA)

Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day with no waiting period.

For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents.

We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2 / 3% of your annual pay after a waiting period.

Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan Exchange 401(k) Plan

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road.

We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge. That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates.

Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

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Last updated : 2024-04-24