Package Design Manager jobs in Columbia, MD

American Design Associates specializing in corporate, educational and healthcare furniture is looking for a project manager to be responsible for the following:

- Candidate must have strong organizational skills and be able to multi-task and create a well-organized environment.

- Provide pricing and quotes for installation to sales team members for jobs in the proposal phase.

- Review orders, layouts and acknowledgements to ensure that all elements of the order are complete and implement any necessary adjustments to the order by working with design and/or sales for a successful install.

- Work with manufactures to verify that items are arriving as per the acknowledgement date. When product does not arrive, follow up with manufacturers.

- Work with the Junior Project Manager, Operations Director and warehouse staff to verify that all details of a job have been received and damage free.

- Work with the Delivery Operations to schedule jobs to ensure that all proposals are delivered on-time and meet the clients’ expectations and deadlines.

- Once verified, contact clients for installs and deliveries and collect all information necessary for install team to deliver (ie…stair carry, elevator available, parking, building regulations, etc…). Communicate information to Operations on all jobs that have been scheduled and should be pulled at least one week prior.

- When needed, contract with subcontractors for work to be completed. Secure quotes and complete pricing so jobs are budgeted properly by sales team in the proposal phase. In addition, collect all necessary paperwork from subcontractors to verify insurance, etc.… Contact person for all subcontracted work. Schedule deliveries with them and contact clients. Verify subcontractor invoices as correct and authorize payment based on written quotes for work.

- Follow up with clients regarding deliveries to ensure a positive experience.

- Project manage jobs on site when needed. This may include visiting sites prior to install to ensure that layouts and measurements are accurate and correct. Work with the design and sales team when adjustments are needed.

- Assist design in preparing school installations binders for large project installs. Work with install to ensure a seamless large project installation. This includes meeting with the install team and reviewing layouts, trucking schedules, etc…

- Review all installation invoices and delivery tickets and take necessary steps regarding any punch items or replacements needed from manufacturers including all claim forms and/or RMAs

- Track needed replacement products, services calls and punch related issues. This includes ensuring that replacement items are installed, completed and/or sent to the customer in a timely manner.

- When needed, go and meet with clients to evaluate service related issues and take necessary steps to resolve service related issues. This may include creating proposals for work that is not under warranty, labor charges and ordering parts. Schedule work to be completed and be the point person with the client regarding service issues.

- Provide completed jobs to Customer Service for invoicing.

- Ensure customer’s service contracts are completed and repairs are done in a timely manner.

- Prepare reports as needed and assist the customer service, sales and executive staff.

- Computer skills a must. Ability to work Microsoft Office and Excel required. Ideal candidate familiar with Team Design, Trello and/or PlanGrid but not required to apply.

Job Type: Full-time

Experience level:

• 3 years

Ability to Relocate:

• Towson, MD: Relocate before starting work (Required)

Work Location: In person