PC Support Manager jobs in Salem, MA

PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Dynamic PC Support
  • Worldwide TechServices
  • Needham, MA PART_TIME
  • Company Description

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

    Job Description

    Pay Rate $18.50

    The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

    Responsibilities

     

    • Provide customer support for designated equipment
    • Answer client questions in a professional manner
    • Accept and deliver all service calls assigned within the established service level agreement for each client
    • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
    • Complete all administrative tasks associated with each call as documented in established policies and guidelines
    • Complete real-time reporting of all calls as documented in established policies and guidelines
    • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
    • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
    • Report all activity in an accurate and timely manner
    • Understand all Safety policies and guidelines and work within the guidelines of policies daily
    • Additional requirements may exist if offer of employment is extended
    • Other duties may be assigned to meet business needs

     

    Qualifications

    Education and Experience:

    • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
    • Previous customer service experience is a plus

     

    Certifications and/or Qualifications:

    • Maintain all required OEM Certifications as directed by Management
    • Knowledge of relevant software and hardware
    • Valid Driver’s License and reliable transportation with valid registration and adequate insurance

     

    Skills:

    • Ability to communicate regarding technical issues with clients
    • Ability to drive to client locations
    • Ability to drive long distances, and occasional overnight assignments within other geographies
    • Ability to lift and or move various computer equipment up to 50 lbs
    • Must own a basic repair tool kit

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • 1 Month Ago

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RN Case Manager
  • Healthcare Support
  • Boston, MA FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Boston, Massachusetts. Benefits of this RN Case Manager with HealthCare Support: Immediate en...
  • 10 Days Ago

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RN Case Manager
  • Healthcare Support
  • Framingham, MA FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Framingham, Massachusetts. Benefits of this RN Case Manager with HealthCare Support: Immediat...
  • 12 Days Ago

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Audit Manager
  • Livingston & Haynes, P.C.
  • Wellesley, MA FULL_TIME
  • Unlock Your Potential with Livingston & Haynes - Join Us as an Audit Manager! Are you a seasoned Audit Professional looking for a rewarding career move? Look no further! Livingston & Haynes is seeking...
  • 2 Days Ago

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Internal Audit Manager
  • Wolf & Company PC
  • Boston, MA FULL_TIME
  • Wolf & Company is looking for an experienced Manager to join our fast-growing Internal Audit team and well-established national firm. Wolf's Internal Auditors help clients improve the quality and effe...
  • 25 Days Ago

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WolfPAC Regional Sales Manager
  • Wolf & Company PC
  • Boston, MA FULL_TIME
  • Wolf & Company is seeking a Regional Sales Manager (RSM) for the WolfPAC Solutions Group. The Regional Sales Manager will be responsible for defining and executing a strategy to meet and exceed compan...
  • 25 Days Ago

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0 PC Support Manager jobs found in Salem, MA area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Danvers, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager
  • Pison Technology, Inc.
  • Boston, MA
  • **Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus o...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • APFusion
  • Beverly, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Beverly, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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Field Service Advisor IV
  • Rivian
  • Chelsea, MA
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager
  • Biofourmis
  • Needham, MA
  • Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
  • 3/26/2024 12:00:00 AM

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T901 Product Support Manager
  • GE
  • Lynn, MA
  • Job Description Summary The T901 Product Support Manager demonstrates accountability for functional, business, and broad...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative (Entry Level)
  • Barton Associates Careers
  • Peabody, MA
  • Overview: Work hard and grow fast with Barton Associates! For this entry-level position, were seeking competitive, caree...
  • 3/25/2024 12:00:00 AM

Salem is located at 42°31′1″N 70°53′55″W / 42.51694°N 70.89861°W / 42.51694; -70.89861 (42.516845, -70.898503). According to the United States Census Bureau, the city has a total area of 18.1 square miles (47 km2), of which 8.1 square miles (21 km2) is land and 9.9 square miles (26 km2), or 55.09%, is water. Salem lies on Massachusetts Bay between Salem Harbor, which divides the city from much of neighboring Marblehead to the southeast, and Beverly Harbor, which divides the city from Beverly along with the Danvers River, which feeds into the harbor. Between the two harbors lies Salem Neck a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for PC Support Manager jobs
$129,052 to $165,989
Salem, Massachusetts area prices
were up 2.5% from a year ago

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