PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
PC Support Technicians ONSITE Only M-F 8am-4:30pm can be a little flexible Hopkins SC Selling Points: 12 months to start off - can be extended or converted.
Provide onsite support and remote desktop for end users working remote for a variety of issues. Identify, research and resolve technical problems by monitoring systems and responding as required to ensure continuous computer support to the site. Respond to escalated incidents as well as telephone calls, email and chat requests for technical support from end users. Provide and is responsible for computer peripherals, mobile devices, printers and telephones. PC imaging for WIN10 and hands on experience is a must.
Monitor systems and respond as required to ensure continuous computer support for a 24x7 (365) facility. Assist others to setup, test, maintain, configure and troubleshooting of equipment using established procedures. Assist in the installation and answer routine questions related to hardware and software and be active in various IT related projects/tasks.
Position is 100% onsite