PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title: Digital & IT – PC Support
Location: Troy, IN
Duration: 6 Months Contract
Shift : General Shift
Job Profile Summary
· This is an intermediate IT technical position with 2 years related experience in a technical role working heavily with end users.
· Responsibilities include maintaining and supporting the end users and workstation environment at a specific location and is not a remote work position.
· The position provides installation, maintenance, and general support of hardware and software at the assigned site.
· It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests.
· The IT resource is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.
· Point of contact (POC) for IT communications with internal customers.
· Communicate procedures for proper utilization of digital and IT solutions.
· Assist in onboarding and training new employees/users with IT related functionality.
· Ability to communicate, lead local IT projects, and perform critical analysis under limited supervision.
· Understand how applications and technologies are utilized within the business.
· Participate in multiple projects, demonstrate complex problem-solving techniques along with the understanding of one or more technical/functional business areas.
Key Responsibilities:
· IT infrastructure support – PC, servers, firewall, switches, printers, etc.
· Hands on support of local business team – hardware, software, access.
· Assist in manufacturing equipment technical troubleshooting.
· Manage expectations, recommend modifications of basic IT systems to improve and simplify.
· Collaboration with vendors on IT infrastructure support and upgrades
· Drive adherence to IT security compliance.
Required Qualifications:
· Bachelor’s Degree in a relevant discipline. Combination of school and extensive experience will be considered.
· 2 years’ experience in Information Technology with industry recognized certifications preferred.
· Experience with VM environments.
· Strong troubleshooting aptitude
· Excellent written and oral communication skills
· Customer service focused.
· Good organizational and multi-tasking skills
· Ability to effectively collaborate with multiple teams.
· Provide after-hour technical support as needed.
Job Type: Contract
Salary: $35.00 per hour
Experience:
Work Location: In person
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