PC Support Manager jobs in Boston, MA

PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Dynamic PC Support
  • Worldwide TechServices
  • Needham, MA PART_TIME
  • Company Description

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

    Job Description

    Pay Rate $18.50

    The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

    Responsibilities

     

    • Provide customer support for designated equipment
    • Answer client questions in a professional manner
    • Accept and deliver all service calls assigned within the established service level agreement for each client
    • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
    • Complete all administrative tasks associated with each call as documented in established policies and guidelines
    • Complete real-time reporting of all calls as documented in established policies and guidelines
    • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
    • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
    • Report all activity in an accurate and timely manner
    • Understand all Safety policies and guidelines and work within the guidelines of policies daily
    • Additional requirements may exist if offer of employment is extended
    • Other duties may be assigned to meet business needs

     

    Qualifications

    Education and Experience:

    • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
    • Previous customer service experience is a plus

     

    Certifications and/or Qualifications:

    • Maintain all required OEM Certifications as directed by Management
    • Knowledge of relevant software and hardware
    • Valid Driver’s License and reliable transportation with valid registration and adequate insurance

     

    Skills:

    • Ability to communicate regarding technical issues with clients
    • Ability to drive to client locations
    • Ability to drive long distances, and occasional overnight assignments within other geographies
    • Ability to lift and or move various computer equipment up to 50 lbs
    • Must own a basic repair tool kit

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • 1 Month Ago

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RN Case Manager
  • Healthcare Support
  • Boston, MA FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Boston, Massachusetts. Benefits of this RN Case Manager with HealthCare Support: Immediate en...
  • 10 Days Ago

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RN Case Manager
  • Healthcare Support
  • Framingham, MA FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Framingham, Massachusetts. Benefits of this RN Case Manager with HealthCare Support: Immediat...
  • 12 Days Ago

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Audit Manager
  • Livingston & Haynes, P.C.
  • Wellesley, MA FULL_TIME
  • Unlock Your Potential with Livingston & Haynes - Join Us as an Audit Manager! Are you a seasoned Audit Professional looking for a rewarding career move? Look no further! Livingston & Haynes is seeking...
  • 2 Days Ago

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Internal Audit Manager
  • Wolf & Company PC
  • Boston, MA FULL_TIME
  • Wolf & Company is looking for an experienced Manager to join our fast-growing Internal Audit team and well-established national firm. Wolf's Internal Auditors help clients improve the quality and effe...
  • 25 Days Ago

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WolfPAC Regional Sales Manager
  • Wolf & Company PC
  • Boston, MA FULL_TIME
  • Wolf & Company is seeking a Regional Sales Manager (RSM) for the WolfPAC Solutions Group. The Regional Sales Manager will be responsible for defining and executing a strategy to meet and exceed compan...
  • 25 Days Ago

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0 PC Support Manager jobs found in Boston, MA area

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for PC Support Manager jobs
$129,205 to $166,187
Boston, Massachusetts area prices
were up 2.5% from a year ago

PC Support Manager in Saint Petersburg, FL
Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment's notice, sometimes in very stressful situations Serve as a liaison with organization leadership for technology-related issues, guidance and questions Provide desk- side information technology support to U.S.
December 22, 2019
PC Support Manager in Anchorage, AK
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
December 17, 2019
PC Support Manager in Savannah, GA
Driver Support can diagnose problems with device drivers in your computer.
January 29, 2020