Outpatient Clinic Manager jobs in Washington

Dispensary Manager: Hope and Healing Clinic, LLC

Why Hope and Healing Clinic?

Every journey to recovery is unique. At Hope and Healing Clinic, we offer personalized medication-assisted treatment and behavioral health therapy tailored to your needs. We are with you every step of the way to deliver guidance, support, and resources on your path towards recovery.

Our team of healthcare professionals provide an expanded scope of care for patients enrolled in our opioid treatment program. This holistic, person-first approach addresses the core of the problem and the full impact of substance use in their lives.

Join Our Team!

Hope and Healing Clinic is seeking a Dispensary Manager who is eager to support the launch of their new clinic located in Tumwater, WA.

The Dispensary Manager is responsible for the overall functioning of the Opioid Treatment Program Dispensary Staff. S/he will coordinate with the Program Sponsor to manage the medication inventory. This position must maintain the safety, efficiency, and overall functioning of the dispensary. The nature of this position is fast-paced and requires frequent issue resolution. The Dispensary Manager will report directly to the Clinic Administrator and will work closely with the Medical Director to ensure quality clinical care.

The Dispensary Manger should adhere to and value the philosophy of harm reduction, including that Medication for Opioid Use Disorder is recognized as the preferred method of addressing opioid addiction, and that every patient deserves to be treated with respect, compassion and dignity.

Responsibilities:

• Ensures implementation of all clinic policies and procedures; recommend policy and procedure updates and changes as necessary
• Ensures security of medications, patient records and any other documentation required by the MSO, the FDA, DEA and/or state agencies
• Ensures that the clinic protects the rights and confidentiality of all patients to provide each patient with the required medical and clinical care
• Responsible for acceptance of the delivery of medications
• Coordinate and work with the Program Sponsor regarding the following:
  • a. Continually evaluate the needs and effectiveness of current dispensary practices including: ordering medications, dispensing, accurately executing medication orders, maintenance of medication records and destruction of medications.
  • b. Maintain accurate records of all transactions of the dispensary necessary to ensure accurate control over and accountability for all drugs as required by applicable state and federal laws, rules and regulations.
  • c. Assist with any inspection conducted by the Washington Pharmacy Quality Assurance Commission (PQAC) or the Drug Enforcement Administration (DEA)
  • d. Work closely with the Dispensary Managers at other WCDC OTP locations to ensure consistency of procedures across the sites. Assist remote sites with trouble-shooting dispensary process at needed.

• Serve as a liaison with other departments and with community health care providers as needed to coordinate the best possible client care.
• Work with local jails around patients needing jail dispensed medication.
• Ensure the dispensary is adequately staffed at all times and provide back-up as needed. Provide dispensing services no less than 20% time.
• Provide conflict resolution between Dispensary staff and patients when needed. Ensure strong staff team cohesion and collaboration.
• Participate in site Manager Team meetings and represent the interests of staff.
• Approve time sheets and leave requests submitted by staff
• Maintain regular communication with the MSO and attends meetings as requested
• Conduct performance evaluations of dispensary staff in accordance with agency policies and state regulations.
• Work with Human Resources regarding staff rewards and discipline as needed
• Maintain a strong policy knowledge of all applicable federal, state, and local rules, laws and regulations and maintains compliance
• Familiar with standards required by Board of Health, OSHA, etc and the application of such
• Knowledge and compliance with HIPAA policies and procedures
• Participate in Federal and State substance abuse training and continuing education as needed to safely and effectively perform in the position
• Interacts with all staff in a positive and motivational fashion supporting the company's mission and Best Practice Patient Experience
• Complies with other ad hoc requests and projects as assigned
• Ability to travel as needed (minimal)

Position Requirements:

Education:

Must be a Registered Nurse, Nurse Practitioner-ARNP, Physician Assistant, or Registered Pharmacist, and have a current Washington State License in his/her field.

Experience:

Previous experience in a supervisory position is required. Prior experience in an Opioid Treatment Program is highly desired.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job:

Much of the work shift is sitting at a desk in front of a computer. Will spend some time on feet while interacting with staff, visitors, etc. Should have the ability to lift and carry up to 25 lbs. as may be responsible for carrying heavy files or boxes.

Additional:

• The nature of this position is fast-paced in high-stress situations and conditions
• 2 Years successful staff management in a healthcare/clinic environment
• Knowledge of all federal and state regulations pertaining to the storage, ordering and dispensing of scheduled substances ·
• Opioid Treatment Program experience will be given hiring preference
• Computer literate, with basic knowledge of Microsoft Office Suite, and electronic medical records systems, as well as a high level of initiative in keeping current with technological change
• Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills, including strong conflict-resolution skills
• Excellent interpersonal and communication skills
• Excellent organizational and time management skills
• Conducts all business activities in a professional and ethical manner
• Experience working in or with federal, state, and/or local government administrations preferred
• No history of alcohol or other drug misuse for 3 years prior to employment and does not display evidence of alcohol or other drugs while employed as the Dispensary Manager
• Must be able to pass required background checks
• Complies with and is up to date with all other testing, screening and credentialing as required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.