Outpatient Care Supervisor oversees the daily activities and staff of an outpatient medical or specialty services facility or clinic. Coordinates clerical and administrative process and workflows needed to deliver care and services to patients. Being an Outpatient Care Supervisor may include customer service, scheduling, clinical coordination, third-party and records management. May require a bachelor's degree. Additionally, Outpatient Care Supervisor typically reports to a manager. The Outpatient Care Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Outpatient Care Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Purpose
The Care Coordinator Supervisor is responsible for providing on-going clinical supervision to Care Coordinators.
Qualifications
A qualified mental health professional (QMHP) with population specific experience; or
A qualified addiction professional (QAP) with population specific experience; or
An individual meeting the qualifications of a Care Coordinator with an additional three years of experience providing
community support services to individuals with mental illness or substance use disorders in accordance with the
community support key service functions. Experience is specific to the adult or child/youth/adolescent population the
individual will be supervising
Core Job Duties
Complete comprehensive assessments, treatment plans, quarterly functional assessment update, crisis intervention.
Use management strategies that focus on person(s)-served outcomes, care coordination, collaboration and
communication with other service providers both within and external to FCC Behavioral Health
Provide training/supervising of staff, guidance and feedback, field mentoring and oversight of services.
Monitor and review services, interventions and contacts with person(s)-served; evaluate effectiveness of services.
Adherence to all applicable evidence-based practice models.
Orally communicate information effectively and accurately.
Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan
related to clinical care.
Abide by program and agency policies and procedures
Other job duties and special projects as assigned.
Core Competencies/Working Knowledge
Motivational Interviewing, Stage Wise Treatment, Zero Suicide Initiative, Integrated Treatment for Co-Occurring
Disorders
Demonstrate a working knowledge of diagnostic criteria sets for substance use and/or mental disorders.
Demonstrate leadership (Willingness to lead, take charge and offer opinions and direction).
Demonstrate corporate vision in day-to-day activities
Demonstrate corporate values in day-to-day activities (Excellence, Integrity, Compassion, Commitment, and
Empowerment)