Outpatient Care Supervisor oversees the daily activities and staff of an outpatient medical or specialty services facility or clinic. Coordinates clerical and administrative process and workflows needed to deliver care and services to patients. Being an Outpatient Care Supervisor may include customer service, scheduling, clinical coordination, third-party and records management. May require a bachelor's degree. Additionally, Outpatient Care Supervisor typically reports to a manager. The Outpatient Care Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Outpatient Care Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
SUMMARY DESCRIPTION
The Patient Care Technician is responsible for obtaining vital signs, assisting with maintaining patient flow, and performing other assigned duties to facilitate in preparing patients for admission and/or discharge within pre-op and the PACU. The position operates under the supervision of a registered nurse(s) assigned to the same clinical area.
This position is classified as an hourly, non-exempt employee and is eligible for overtime pay.
This position reports to the Preop/PACU Coordinator.
Primary Responsibilities
· Obtains vital signs, assists with obtaining urine HCG results, Accu-Checks, and assists with all other clinical activities to prepare patients for admission or discharge as directed by a registered nurse.
· Transports patients to family members’ vehicles upon discharge. Assists with escorting patients and their family members throughout the facility as needed.
· Stocks all pre-op rooms and PACU bays with all medical supplies and linens. Monitors supplies maintained on dock and keeps all supplies neat and organized. Maintains supplies and nutrition items in PACU nutrition area.
· Assists in preparing medical supply orders based on agreed upon par and reorder levels.
· Cleans all carts for use in all clinical areas including pre-op, PACU, OR, GI, minor room and eye suites. Cleans all pre-op rooms and PACU bays in between patients.
· Performs daily/weekly/terminal cleaning for pre-op and PACU; signs off after completion.
· Assists with removal of trash and dirty laundry. Helps to maintain a clean and organized environment in all clinical areas.
· Other duties as assigned by the registered nurses.
Professional Conduct
Qualifications/Competencies/Skills
· Minimum 2 years of experience working in a direct patient care clinical environment as a patient care technician, medical assistant or certified nursing assistant. Previous experience in an ambulatory care setting preferred.
· Maintaining CNA or MA certification for the position, if applicable.
· Maintain Basic Life Support (BLS) certification.
· Physical requirements:
o Prolonged periods of sitting, standing, bending, walking and/or repetitive use of hands.
o May be required to push/pull carts and/or wheelchairs with patients potentially weighing up to 350 lbs.
o May be required to lift/carry up to 50 lbs.
· Excellent oral and written communication skills. Well organized and detail oriented.
· Excellent interpersonal skills. Ability to interact with people at all levels including patients, nursing staff, technicians, business office staff, other managers, physicians, executive management, etc.
Job Type: Full-time
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Work Location: In person