Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
The Outpatient Clinic Coordinator (OCC) is responsible for performing all front office duties with the capability of managing all day-to-day front office operations in the absence of the supervisor and/or manager. The OCC works collaboratively with leadership to ensure the clinic operates smoothly, promoting efficiency and effectiveness, and serves as a liaison between physician, patient, facility staff and insurance companies to manage referrals, verify information, creation of therapy estimates, explaining financial liability, collecting payments, negotiating payment arrangements, registering and scheduling patients for rehabilitation services.
- Require an Associate degree, or relevant experience in a healthcare setting can be considered in lieu of the required degree on a year-for-year basis.
- Require two (2) years of healthcare or customer service industry experience.
- Prefer prior experience in an outpatient rehabilitation setting.
- Prefer demonstrated knowledge of healthcare terminology.
- Prefer computer proficiency with commonly used computer applications.
- Prefer knowledge of third party payers.
CHAA: Certified Health Access Assoc