Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Homebase Behavior Consulting is hiring a Center Coordinator for our Boylston MA location!
Former Behavior Therapists looking to take the next step towards advancing their careers are encouraged to apply!
Job Summary:
The Center Coordinator will act as a multi-functional member of the team handling all duties related to maintaining order at the center as well as performing a variety of Social Group and office related tasks. This is an in-person position that reports directly to the Office Manager. The Center Coordinator is a 27hr/wk position whose schedule is as follows: Monday through Friday 2:30pm-7pm and Saturdays 8:30am - 1pm.
What we're looking for: Self starter's with the desire to gain experience and join a collaborative team. Homebase Behavior Consulting is a small center that provides Applied Behavior Analysis for children diagnosed with Autism Spectrum Disorder. We are looking for a cross functional, part time, team player to join our team! You will be overseeing the in's and out's of what goes on at our center so personability and a can-do attitude is a must! Candidates with management experience, organizational skills and the ability to quickly adapt to a changing situation will thrive in this position. Experience with ASD is a huge plus!
Job Responsibilities:
● Plan Saturday Social Group Curriculum
● Oversee Daily Client Pick up and Drop off
● Create Social Group Activity Materials and Examples
● Cover Clients as Needed When Arriving Early Etc.
● Attend Saturday Social Group and act assist with Leading Activities
● Input the Framework of all Client Center Sessions Into Aloha
● Create and Maintain a Center Inventory System
● Create and Send Out Social Group Pairings Across all Platforms
● Center Closing Duties: Lights, Locking, Last One Out, Etc.
● Interface with Parents and Transportation Companies Upon Arrival
● Maintain Accurate Transportation Logs
● Work 1-1 with a Client as Needed
● Field Supply Requests From BT’s and Send to Office Manager
● Act as point Person in the Absence of Office Manager
● Organizational Projects as Needed
● Basic Center Cleaning Duties as Assigned
● Keep a Detailed Phone Log with Details of Who Called, Messages, Etc.
● Keep Up to Date Daily Recap and Relay Important Information to Office Manager
● Variety of Scanning, Faxing, Filing and Other Administrative Tasks
● Meet with Office Manager and Principal As Needed
● Act as Assistant to Office Manager and Carry Out Per Diem Requests
● Other Duties as Assigned by the Office Manager and Principal
Homebase Behavior Consulting is an equal opportunity employer. HBC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment) sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Education: High School graduate, degree's in education (special) or business preferred but not required
Physical: Sitting, Bending, Standing, Lifting, Typing
Job Type: Part-time
Pay: $17.08 - $24.39 per hour
Expected hours: 27 per week
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Work Location: In person
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0 Outbound Contact Center Supervisor jobs found in Worcester, MA area