Outbound Contact Center Supervisor jobs in Virginia
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Resource Specialist - Contact Center
- UVA Medical Center
-
Charlottesville, VA
FULL_TIME
- Thank you for considering a customer service Contact Center position at UVA Health! UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As a Contact Center team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care. Contact Center team members are the face of UVA Health – you are often the first contact for our patients, families and referring providers, and your interactions set the tone for each individual’s experience with UVA. This customer-focused role facilitates a variety of duties that focus on patient, community, and referring provider calls to UVA Health, the ordering of specialty health equipment, utilizing the Medical Center paging system, and managing emergency calls into UVA Health. Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest. Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings Plans, and Flexible Spending Accounts. For more information, visit GrowWithUVA.com Designated 24/7 entry level point of contact team that facilities a variety of low and high level customer service duties that focus on patient, provider, and other inquiries externally and internally within UVA Health. Liaisons with UVA Health, UVA Academic departments, patients, external referring providers through utilization of resources, including but not limited to Epic, paging system, database lookup and data entry and web applications. Work is prescribed and completes with little autonomy. Work with supervision or under clearly defined standard procedures and protocols. Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement, and is paid in 2 installments.) Performs the following Contact Center functions: Answers calls from external and internal sources; Screening patient calls and using de-escalation skills before escalating; Assessing the caller’s needs and responds using good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within UVA Health and the University. Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into EMR (Electronic Medical Record) as required. Data is checked and significant issues are escalated as appropriate Responds to telephonic, web, fax, and pager directed inquiries for comprehensive resource information using customer service based skills. In addition to the above job responsibilities, other duties may be assigned. Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement, and is paid in 2 installments.) Position Compensation Range: $15.68 - $24.30 Hourly MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent Experience: 1 year of customer service or call center preferred Licensure: None required PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The University of Virginia is an iconic public institution of higher education, boasting nationally ranked schools and programs, diverse and distinguished faculty, a major academic medical center, and proud history as a renowned research university. In January of 1819, the Commonwealth of Virginia’s General Assembly chartered what would become the University of Virginia. Entering our third century, the University has served Virginia, the nation, and the world by: educating responsible citizen-leaders; advancing, preserving, and disseminating knowledge; and providing world-class patient care. These responsibilities are enduring and continue to inspire our efforts. The UVA Health System is renowned for providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat diseases. The UVA Medical Center and Physicians Group, School of Medicine, and School of Nursing are recognized for their excellence in patient care, education, and research. At UVA, we offer a rich collection of benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers an array of other benefits and services to support faculty, staff, and UVA Health team members with their personal and family needs. We are committed to a policy of equal opportunity for all persons and welcome diversity in all forms. For more information on the University of Virginia and the surrounding area, visit our Why UVA and Why Charlottesville webpages
- 27 Days Ago
Export Contact Center Manager
- ZIM
-
Norfolk, VA
FULL_TIME
- Main Purpose To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides on...
- 10 Days Ago
Import Contact Center Representative
- ZIM
-
Norfolk, VA
FULL_TIME
- Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
- 15 Days Ago
Contact Center Rep (Winchester)
- TEKsystems
-
Front Royal, VA
FULL_TIME
- Aston Carter is currently seeking qualified candidates for a Member Service Representative position to start with a Fortune 100 Company in Winchester, VA! This role consists of fully onsite training i...
- 15 Days Ago
Import Contact Center Rep
- ZIM
-
Norfolk, VA
FULL_TIME
- Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
- 15 Days Ago
Corporate Trainer - Contact Center
- TEKsystems
-
Winchester, VA
FULL_TIME
- TEKsystems is currently hiring for a Full-Time Corporate Trainer in a contact center environment for a Fortune 100 Credit Union in the Winchester, VA area! This position will not be a fully remote opp...
- 15 Days Ago
Outbound Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
- 4/19/2024 12:00:00 AM
Contact Center Supervisor - PM Shift
- Fox Service Company
-
Maitland, FL
- Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
- 4/19/2024 12:00:00 AM
Contact Center Supervisor, Customer Sales & Service
- See's Candies Inc
-
- **Job Details** **Contact Center Supervisor, Customer Sales & Service - (CCSCSS)** This details all the information abou...
- 4/19/2024 12:00:00 AM
Receptionist
- ROCS Grad Staffing
-
Rockville, MD
- PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
- 4/19/2024 12:00:00 AM
WebEx Contact Center Senior Voice Engineer
- BigRio
-
Akron, OH
- Job Title- WebEx Contact Center Senior Voice Engineer Location- Hybrid -Akron, Ohio (Onsite- twice in a week) Duration- ...
- 4/18/2024 12:00:00 AM
Bank Contact Center Supervisor
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/16/2024 12:00:00 AM
Customer Care Center Call Specialist I - Part Time
- Scopeair
-
Newark, NJ
- ** Customer Care Center Call Specialist I - Part Time** **Job Category****:** Operations **Requisition Number****:** CUS...
- 4/16/2024 12:00:00 AM
Marshfield Customer Care Operations Manager
- Mason Companies, Inc.
-
- **Marshfield Customer Care Operations Manager** Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, Wisconsin, U...
- 4/16/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$40,792 to $62,191
Most Popular Cities in Virginia for Outbound Contact Center Supervisor Jobs
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020