Outbound Contact Center Supervisor jobs in Utah

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center Supervisor

    Location: Lehi, UT

    Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Contact Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.

    *Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.

    Key Responsibilities:

    • Leverage data-driven insights to oversee intricate processes
    • Manage performance metrics, policies, and procedures
    • Identify opportunities to enhance customer service protocols
    • Provide valuable coaching, constructive feedback, and conduct performance evaluations
    • Foster a productive and achievement-oriented environment

    Qualifications:

    • At least 1 year of experience as a customer service supervisor (REQUIRED)
    • Background in call center environment
    • Proficient in identifying and measuring core competencies and performance metrics
    • Passion for supporting individuals facing health challenges
    • Ability to make sound decisions amidst competing priorities
    • Exceptionally organized with acute attention to detail
    • Driven and self-motivated
    • Exceptional customer service, communication, problem-solving, and de-escalation skills

    What We Offer:

    • Medical, Dental, Vision Insurance
    • Clear paths for growth and advancement
    • Competitive compensation
    • No cold calling or sales involved
    • Generous PTO plus 10 major holidays off
    • 401K retirement plan
    • Employee Referral Program

    About Serenity:

    Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

  • Just Posted

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Contact Center Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Contact Center SupervisorLocation: Provo, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of ...
  • Just Posted

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Contact Center Supervisor OCC - Messaging (Remote)
  • Home Depot / THD
  • Salt Lake, UT OTHER
  • Position Purpose: The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the...
  • 3 Days Ago

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Contact center specialist
  • USU Credit Union
  • Orem, UT FULL_TIME
  • Full-time (40 Hours) WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaran...
  • 3 Days Ago

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Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving other...
  • 8 Days Ago

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Contact Center Associate
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people. Contact Center Associate...
  • 11 Days Ago

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$38,482 to $58,670

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020