Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.
The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.
Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
The Contact Center is open 8am-7pm and assigned shift may depend on candidate’s availability. Position is for Monday through Friday, 4-5 hours per day for a total of 20-25 hours per week. Must be able & available to work during contact center hours