Outbound Contact Center Supervisor jobs in South Carolina

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Contact Center Associate
  • YMCA of Greenville
  • Greenville, SC PART_TIME
  • Overview

    The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

     

    The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.

     

    Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:

    • Free individual Y membership, with 75% discount on upgraded memberships.
    • 50% Discount on Programs, including Childcare, sports, and aquatics.
    • 20% Discount on Personal Training.
    • 12% Retirement Contribution once fully vested.
    • 403b Retirement Savings Plan.

    We are welcoming: we are open to all. We are a place where you can belong and become. 

    We are genuine: we value you and embrace your individuality. 

    We are hopeful: we believe in you and your potential to become a catalyst in the world. 

    We are nurturing: we support you in your journey to develop your full potential. 

    We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

     

    Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. 

    Responsibilities

    • Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.
    • Must have Associational –wide knowledge of all Branch operations to answer questions of the members and/or guests.
    • Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
    • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
    • Maintain positive relations at all times with members, participants, and co-workers.
    • Applies all YMCA policies dealing with member services.
    • Registers and receipts monies for memberships and program participants.
    • Utilizes Y computers with skill and proficiency.
    • Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
    • Maintains a positive attitude and contributes toward a quality work environment.
    • Adhere to policies related to boundaries with consumers
    • Attend/complete required abuse risk management training
    • Adhere to procedures related to managing high-risk activities and supervising consumers
    • Follow mandated reporting requirements
    • Adhere to job specific abuse risk management responsibilities

    Qualifications

    • High school diploma or equivalent.
    • Minimum two years of experience in customer service environment.
    • Strong service orientation evident in enthusiastic, cooperative, and supportive disposition.
    • Exceptional verbal communication skills, specifically proper phone etiquette.
    • Excellent listening skills and attention to detail.
    • Prompt problem analysis and problem solving skills.
    • Demonstration of good judgment.

    The Contact Center is open 8am-7pm and assigned shift may depend on candidate’s availability. Position is for Monday through Friday, 4-5 hours per day for a total of 20-25 hours per week. Must be able & available to work during contact center hours

  • 19 Days Ago

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Member Advisor - Contact Center
  • REV Federal Credit Union
  • Summerville, SC FULL_TIME
  • Position Purpose The Member Advisor provides service to our members by handling routine tasks, such as opening accounts, processing payments, issuing ATM cards, and handling withdrawals. In addition t...
  • 5 Months Ago

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Contact Center Manager
  • LifeMD
  • Greenville, SC FULL_TIME
  • About usLifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD co...
  • Just Posted

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Contact Center Service Representative
  • South Carolina Federal Credit Union
  • Florence, SC FULL_TIME
  • Contact Center Service Representative/Phone Banker Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. Are you passionate a...
  • 10 Days Ago

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME
  • Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
  • 10 Days Ago

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Contact Center Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Contact Center Consultant Location: Columbia, SC. Summary Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact cent...
  • 1 Month Ago

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River. South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868. South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$38,397 to $58,540

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020