Outbound Contact Center Supervisor jobs in Reno, NV

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Supervisor Distribution Center
  • KGP Telecommunications, LLC
  • Reno, NV FULL_TIME
  • Overview

     

    KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

     

    The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

     

    Our Core Values define how we do business:• The Customer is Everything.• Relationships Matter. All of Them.• Question Things. Take Action.• Work Hard. Work Smart. Enjoy the Experience.• Growth Mindset.

     

    It’s not just a job – it’s a step in your career!

    Responsibilities

    SUMMARY:Responsible for day-to-day leadership and coaching to create a motivated work environment where employees can excel. Consistently meets or exceeds productivity expectations while ensuring the team are retaining customers by getting the job done right the first time. The DC Supervisor oversees functional areas including shipping, receiving, cable cutting, transportation, and inventory control. ESSENTIAL DUTIES & RESPONSIBILITIES:• In partnership with the Manager, builds employee engagement and a high performing team by recruiting, training, and retaining the best talent within span of control.• Responsible for all aspects of the warehouse operation functions for assigned department.• Proactively identifies areas for improvement, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.• Drive compliance with safety, quality, and productivity goals in support of warehouse team objectives.

    Qualifications

    QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to demonstrate valid driver’s license with acceptable driving record. Must be able to provide proof of insurance.EDUCATION and/or EXPERIENCE:• High school or equivalent required. Bachelor’s degree preferred• Two years or more related high volume fast paced distribution operations experience• Or equivalent combination of education and experience • Ability to demonstrate “hands on” warehouse tasks as well as being active in the daily warehouse operations• Working knowledge of automated warehouse management system• A proven ability to lead others and motivate them to succeed in meeting customer’s needs• Build good partnerships with all areas of the organization by exhibiting excellent interpersonal and leadership skills• Detailed oriented and a good problem solver• Ability to prioritize, organize effectively and work independently• Proven ability to handle change management• Excellent written and verbal communication and strong organizational skillsLANGUAGE SKILLS:• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; ability to write reports, business correspondence and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.MATHEMATICAL SKILLS:• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs.

    REASONING ABILITY:• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 50 pounds.Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.BENEFITS:• Medical, Dental, Vision and Supplemental insurance plans• Flexible Spending Accounts• 401(k) with Company match• Generous vacation, holiday, and sick/safe time• Pet insurance for our non-human family members

     

    KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

  • 20 Days Ago

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Distribution Center Supervisor
  • OmniCable
  • Reno, NV FULL_TIME
  • Distribution Center Production Supervisor | OmniCable, McCarran, NV Our Opportunity: OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added servi...
  • 12 Days Ago

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Call Center - Reservations Supervisor
  • Meruelo Group
  • Sierra, NV FULL_TIME
  • ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following: Maintains current knowledge and familiarity with all hotel services, features...
  • 18 Days Ago

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Clinical Supervisor
  • Gateway Mountain Center
  • Truckee, CA CONTRACTOR
  • Job Overview:We are seeking a dedicated and experienced Clinical Supervisor to join our team. As a Clinical Supervisor, you will be responsible for overseeing the clinical operations and providing gui...
  • 12 Days Ago

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Pharmacy - Supervisor
  • Saint Mary's Regional Medical Center
  • Reno, NV FULL_TIME
  • Overview As a long-standing community partner with a 114-year history, Saint Mary’s Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized...
  • 23 Days Ago

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Pharmacy - Supervisor
  • St. Mary's Regional Medical Center
  • Reno, NV FULL_TIME
  • Pharmacy - Supervisor Facility Saint Mary's Regional Medical Center Location US-NV-Reno ID 2024-154808 Category Supervisor Position Type Full Time Shift Days Job Type Exempt Overview As a long-standin...
  • 24 Days Ago

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0 Outbound Contact Center Supervisor jobs found in Reno, NV area

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Civil Service Technician
  • City of Reno, NV
  • Reno, NV
  • Civil Service Technician Print Subscribe Class Title Civil Service Technician Class Code 1133 Salary $66,123.20 - $93,01...
  • 3/29/2024 12:00:00 AM

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PHARMACIST
  • BrightSpring Health Services
  • Reno, NV
  • Our Company PharMerica Overview Our Pharmacy group focuses on providing exceptional customer service and meeting the pha...
  • 3/29/2024 12:00:00 AM

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REGISTERED NURSE, Operating Room
  • UHS
  • Reno, NV
  • Responsibilities This OR RN opportunity is full time and offers a convenient day shift schedule. Quail Surgical and Pain...
  • 3/29/2024 12:00:00 AM

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Police Records Manager
  • City of Reno, NV
  • Reno, NV
  • Police Records Manager Print Subscribe Class Title Police Records Manager Class Code 5108 Salary $97,554.73 - $124,470.7...
  • 3/28/2024 12:00:00 AM

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Trust Administrative Officer
  • Sierra Executive Solutions Inc
  • Reno, NV
  • Sierra Executive Solutions, Inc. (SES) is a 3rd party search firm recruiting for a Trust Company's Trust Administrative ...
  • 3/26/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)- Reno/South Lake Tahoe
  • BMO Financial Group
  • Reno, NV
  • As a Licensed Premier Relationship Manager at BMO Harris Bank, you will: + Enjoy the autonomy to proactively manage and ...
  • 3/26/2024 12:00:00 AM

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Mental Health Therapist Licensed or Associate
  • Nugent Family Counseling Center Inc
  • Reno, NV
  • Job Description Job Description Position: Part-Time/ Full-Time Licensed or Associate Therapist. This position provides t...
  • 3/26/2024 12:00:00 AM

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PHARMACY DATA ENTRY TECHNICIAN
  • BrightSpring Health Services
  • Reno, NV
  • Our Company PharMerica Overview Join our PharMerica team! PharMerica is aclosed-door pharmacywhere you can focus on fulf...
  • 3/25/2024 12:00:00 AM

Reno (/ˈriːnoʊ/ REE-noh) is a city in the U.S. state of Nevada, located in the northwestern part of the state, approximately 22 miles (35 km) from Lake Tahoe. Known as "The Biggest Little City in the World", Reno is known for its casino industry. It is the county seat of Washoe County. The city sits in a high desert at the foot of the Sierra Nevada and its downtown area (along with Sparks) occupies a valley informally known as the Truckee Meadows. The city is named after Union Major General Jesse L. Reno, who was killed in action at the Battle of South Mountain on Fox's Gap. Reno, with an esti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$41,052 to $62,588
Reno, Nevada area prices
were up 2.5% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020