Outbound Contact Center Supervisor jobs in North Las Vegas, NV

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview

    Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!

    At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion

     

    Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices. Our mission: To provide access to quality healthcare services throughout Nevada. Our vision: To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.

     

     

    Qualifications

    • Bilingual in English/Spanish required
    • At least three years of experiences working in a call center environment
    • At least one year previous management experience preferred
    • Exceptional customer service leadership skills
    • Detail oriented and ability to handle multiple and shifting priorities
    • Process oriented and the ability to evaluate, design and implement efficient and effective processes
    • Excellent written and verbal English and Spanish communication and interpersonal skills
    • Excellent ability to problem solve, deescalate/resolve conflict and perform service recovery
    • Ability to work flexible hours including evenings and weekends required
    • Ability to manage and prioritize multiple tasks in multi-disciplinary environment
    • Creative, independent team player capable of working within an organizational structure
    • Excellent data entry, oral and written communication skills. Mathematical, PC literacy, keyboard, and problem solving skills
    • Demonstrated ability to produce high quality work in a consistent manner

    Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.

     

     

    Responsibilities

    The Contact Center Supervisor will oversee all day-to-day operations of the call center department under the direction of the Contact Center Manager.  This position will manage the daily activities of the contact center team, assure all staff have adequate training to perform at a high level, and will perform call audits.  The Supervisor will support the implementation of contact center strategies to improve systems and processes to assure patients receive the best experience when accessing contact center services.  The supervisor and team are central to all other services in the organization and the supervisor must work closely with practice managers, providers, patients and leadership to ensure service excellence is maintained and enhanced.Some responsibilities include: 

    • Provide exceptional customer service and patient satisfaction execution.
    • Creates a positive work environment and handles grievances as necessary.
    • Supports clinic and call center team members to provide excellent service.
    • Monitors daily call queues and assures appropriate staffing levels to call volume at all times.
    • Administers employee disciplinary actions as necessary after consulting with Human Resources
    • Evaluates, manages and coordinates to ensure staffing is: appropriate, meets budget requirements, supports efficient flow and excellent service
    • Organizes and conducts staff meetings, huddles and rounding.
    • Other duties as needed
  • 22 Days Ago

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Billing Supervisor
  • Contact Government Services, LLC
  • Las Vegas, NV FULL_TIME
  • Billing Supervisor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of du...
  • 3 Days Ago

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 22 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 28 Days Ago

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Outbound Call Center Representative
  • BSE Professional Services
  • Henderson, NV TEMPORARY
  • We are seeking an Outbound Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Respon...
  • 3 Days Ago

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Member Solutions Specialist - Contact Center
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 1 Month Ago

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0 Outbound Contact Center Supervisor jobs found in North Las Vegas, NV area

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Executive Director - Assisted Living
  • Prestige Care - Henderson
  • Henderson, NV
  • $90k-$105k DOE (& Seniority with Prestige) JOB LOCATED IN Henderson, NV If you are an Executive Director and are looking...
  • 3/28/2024 12:00:00 AM

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Senior Clinical Administrative Coordinator - Las Vegas, NV
  • Optum
  • North Las Vegas, NV
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Las Vegas, NV
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Athlete Services Coordinator - UFC Performance Institute
  • Endeavor
  • Las Vegas, NV
  • Who We Are: UFC® is the world's premier mixed martial arts organization (MMA), with more than 700 million fans and 243 m...
  • 3/25/2024 12:00:00 AM

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Customer Experience Agent - $15 Per Hour
  • Goodwill San Antonio
  • Las Vegas, NV
  • Job Description Customer Experience Agent - $15 Per Hour - 179763 **Description** **GET TO KNOW ALORICA** At Alorica, we...
  • 3/25/2024 12:00:00 AM

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Call Center Lead - Full Time
  • Sahara Las Vegas
  • Las Vegas, NV
  • Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can't wait ...
  • 3/24/2024 12:00:00 AM

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Program Supervisor - Part Time Temporary
  • City of North Las Vegas
  • North Las Vegas, NV
  • Serve your community. Make a difference. Grow your career. MEANINGFUL WORK awaits you here at the City of North Las Vega...
  • 3/24/2024 12:00:00 AM

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Customer Service Teller - Store 113
  • Speedy Cash
  • North Las Vegas, NV
  • **Customer Service Teller - Store 113** at Rapid Cash North Las Vegas, NV If you are looking for more than a job, join R...
  • 3/24/2024 12:00:00 AM

North Las Vegas is a city in Clark County, Nevada, United States, in the Las Vegas Valley. As of the 2010 census it had a population of 216,961, with an estimated population of 249,180 in 2017. The city was incorporated on May 16, 1946. It is in the Las Vegas–Paradise, NV MSA and is the fourth largest city in the state of Nevada. Located in the southwestern United States in the Mojave Desert, North Las Vegas sits north and east of Las Vegas. According to the United States Census Bureau, North Las Vegas has a total area of 101.4 square miles (262.6 km2), of which 0.04 square miles (0.1 km2), o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$41,341 to $63,028
North Las Vegas, Nevada area prices
were up 2.5% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020