Outbound Contact Center Supervisor jobs in North Carolina

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Contact center
  • Victra
  • Winterville, NC FULL_TIME
  • Why Join VICTRA

    Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world.

    Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.

    Becoming a Sales Team Member at VICTRA, you will help shape our guest experience. As a Team Member your mission is to achieve sales targets while maintaining the highest-level personal integrity and providing world class customer experience.

    Through professional training, we give you the tools and skills necessary to take ownership of your performance while being a part of the Victra family.

    Are you a person who thrives in a competitive atmosphere, while having fun with your Team? If so, then you will fit right in.

    If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!

    We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

    Here are the Core Responsibilities :

    • Answer inbound calls from customers regarding multiple products and services
    • Place outbound calls to customers to generate leads and sales opportunities
    • Customize and recommend offerings based on individual business and consumer needs
    • Process referrals
    • Process customer orders with the highest level of accuracy and integrity
    • When applicable schedule retail check-ins or referrals depending on the product or service
    • Continuous skill development through training and personalized product knowledge
    • Swivel between different programs depending on customer demand
    • Leverage available tools and resources to maximize performance and customer experience
    • Live by our core values and ethical standards
    • Adhere to Victra’s secure workspace requirements
    • Be present at work
    • Dynamic base pay and commissions tied to individual programs.
    • Premium Health, Dental, and Vision Insurance
    • Paid Maternity Leave
    • 401K Match
    • Tuition Reimbursement
    • 50% off Verizon Service
    • VNation Disaster Relief
    • Referral Bonus
    • Diversity, Equity, & Inclusion Team Member Resource Groups
    • Career Advancement Opportunities

    What we are looking for...

    Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

    Required Qualifications :

    • High School Diploma (Undergraduate or some college preferred)
    • 12 months of retail or customer service experience.
    • Proficient with computers
    • Legally authorized to work in the United States
    • Business Casual Dress Code
    • Willingness to work evenings, weekends, holidays as needed.
    • At least 18 years old
    • Reliable transportation
    • Strong work ethic

    Equal Employment Opportunity

    We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information.

    Different makes us better.

    Last updated : 2024-03-22

  • 5 Days Ago

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Contact Center Specialist
  • University of North Carolina Charlotte
  • Charlotte, NC FULL_TIME
  • Contact Center Specialist Please see Special Instructions for more details. This posting will be used to fill positions as they become vacant. Please note that contact regarding applicant status may b...
  • 21 Days Ago

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Contact Center Associate
  • Fort Bragg Federal Credit Union
  • Liberty, NC FULL_TIME
  • Highly competitive compensation package offered Stay Bonus offered for select positions. ONSITE POSITION Purpose: Working within the Contact Center, provides internal and external member service to al...
  • 22 Days Ago

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Contact Center Associate
  • Fort Liberty Federal Credit Union
  • Fort Bragg, NC FULL_TIME
  • Contact Center Associate Highly competitive compensation package offered Stay Bonus offered for select positions. ONSITE POSITION Purpose: Working within the Contact Center, provides internal and exte...
  • 24 Days Ago

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Contact Center Associate
  • Fort Bragg Federal Credit Union
  • Fort Bragg, NC FULL_TIME
  • ONSITE POSITION Purpose: Working within the Contact Center, provides internal and external member service to all levels of present and potential members in regard to deposit, investments products and ...
  • 24 Days Ago

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Contact Center Specialist
  • UNC Charlotte
  • Charlotte, NC FULL_TIME
  • General Information Vacancy Open to All Candidates Employment Type Time Limited - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number CCS002 NC Sa...
  • 24 Days Ago

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Contact Center EL Associate
  • S & S Worldwide Inc
  • Colchester, CT
  • Job Description Job Description SEASONAL CONTACT CENTER ASSOCIATE Reports To: Contact Center Supervisor Summary of Respo...
  • 3/28/2024 12:00:00 AM

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Contact Center Supervisor
  • Serenity Healthcare
  • Fort Worth, TX
  • Contact Center Supervisor - Onsite **Location: Fort Worth, TX** Are you ready to lead a team that plays a pivotal role i...
  • 3/28/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

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Call Center Lead - Full Time
  • Sahara Las Vegas
  • Las Vegas, NV
  • Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can't wait ...
  • 3/24/2024 12:00:00 AM

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/24/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$39,043 to $59,525

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020