Outbound Contact Center Supervisor jobs in Murfreesboro, TN

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.


    Responsibilities:

    You will serve as a subject matter expert for Benefits, Leaves, Payroll, and Talent, providing resolutions to our customers on first contact whilst ensuring an exceptional customer experience. You will be charged with accurately interpreting, analyzing, administering, and articulating information of complex employee benefits and payroll.


    The role necessitates an understanding of all Talent and Leave of Absence policies and an ability to convey them effectively. You will have to evaluate problems, and if too complex, escalate the issues to the next level of support. All while operating in a call center environment, documenting and summarizing all interactions using the Deloitte Case Management System.


    You will also need to educate callers on how to retrieve information on Deloitte's intranet.


    Position Requirements:

    • Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.

    • Ability to work independently and take initiative.

    • Excellent listening and communication skills.

    • Ability to work under pressure and in a team.

    • Strong problem-solving, analytical, technical, and research skills.

    • Ability to adhere to provided schedule.

    • Dedication to always providing an outstanding customer experience.

    Qualifications:

    • At least 1 year of customer service experience, including experience in a contact center via telephone (minimum of 6 months) and e-mail channels.

    • Familiarity with benefit and retirement plans, HR practices, leave and disability support, and payroll information is preferred.

    • An Associates or Bachelor’s degree.

    • Proficiency in Microsoft Outlook and Word.

    • Prior experience with HR (Talent) systems, Payroll systems, and web-based employee self-service applications is beneficial.


    We are looking for an individual who can adhere strictly to confidentiality principles and work well in a dynamic environment. If you possess these qualities, we would love for you to be part of the Robert Half team, working towards providing a distinctive end-to-end customer experience.


    Submit your application now and join our committed client-oriented team!

  • 3 Days Ago

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Contact Center Agent
  • SP Plus Corporation
  • NASHVILLE, TN FULL_TIME
  • Overview SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those ...
  • 4 Days Ago

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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 16 Days Ago

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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 1 Month Ago

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Director Contact Center AI Workflow Development
  • TriStar Centennial Medical Center
  • Nashville, TN FULL_TIME
  • This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center opening with Work...
  • 4 Days Ago

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Operations Supervisor - Outbound
  • REI (Recreational Equipment Inc.)
  • Lebanon, TN OTHER
  • Overview: This job contributes to REI’s success by serving as a Supervisor, Operations in one of our operation departments. Provides expectations to Operation Lead and Department Employees on a daily ...
  • 2 Days Ago

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0 Outbound Contact Center Supervisor jobs found in Murfreesboro, TN area

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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Center for Industrial Services
  • Tennessee
  • Nashville, TN
  • Customer Service Specialist - Center for Industrial Services - 22000000C4 **Description** **Customer Service Specialist,...
  • 3/28/2024 12:00:00 AM

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Customer Care Coordinator
  • Ingram Content Group
  • La Vergne, TN
  • **Customer Care Coordinator** * 14 Ingram Blvd, La Vergne, TN 37086, USA * Full-time **Job Description** is hiring for a...
  • 3/27/2024 12:00:00 AM

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HealthLock Customer Service Representative
  • inAssist
  • Franklin, TN
  • Job Description Job Description HealthLock Customer Service Representative HealthLock / inAssist is one of the nation's ...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Anthology Inc
  • Nashville, TN
  • Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
  • 3/27/2024 12:00:00 AM

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Marketing Coordinator, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description The Account Executive will be a successful account team member who is creative and organized. He or she ...
  • 3/26/2024 12:00:00 AM

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Field Service Parts Advisor IV - Night Shift
  • Rivian
  • Franklin, TN
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/26/2024 12:00:00 AM

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Lead Contact Representative (9 Month Roster)
  • Department Of The Treasury
  • Franklin, TN
  • Duties WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION? A description of the business units can be found at: https://www.j...
  • 3/25/2024 12:00:00 AM

Murfreesboro is a city in, and the county seat of, Rutherford County, Tennessee, United States. The population was 108,755 according to the 2010 census, up from 68,816 residents certified in 2000. In 2017, census estimates showed a population of 136,372. The city is the center of population of Tennessee, located 34 miles (55 km) southeast of downtown Nashville in the Nashville metropolitan area of Middle Tennessee. It is Tennessee's fastest growing major city and one of the fastest growing cities in the country. Murfreesboro is also home to Middle Tennessee State University, the second largest...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$37,634 to $57,376
Murfreesboro, Tennessee area prices
were up 1.3% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020