Outbound Contact Center Supervisor jobs in Lewes, DE

• Sign-On Bonus

Summary:

Center for Family Services is seeking an experienced and passionate Program Supervisor for the Family Life Center. The Family Life Center is a safe and family-friendly environment offering parenting education and support to individuals who are involved with the Division of Protection and Permanency (DCP&P). The goal of the Family Life Center is to reduce the risk for situations of abuse or neglect by offering services and activities designed to foster constructive parent/child interaction and positive family development.

Location: Absecon/Egg Harbor Township, NJ

Status: Full Time

Duties and Responsibilities:

• To Provide task supervision to all Family Life Center Direct Care Staff
• To facilitate parenting education classes and maintain the upkeep of records on client progress using CFS' electronic database
• Submit monthly court reports related to the provision of services and client progress for review by DCP&P and the family court
• To complete intakes and development treatment plans
• Review and approve parenting skills notes in the Agency's electronic client record and NJ Spirit.
• Maintain an open line of communication with the parents, DCP&P and resource parents as it pertains to program enrollment and transportation
• Arrange quarterly case conferences with DCP&P to discuss client progress and service recommendations
• To provide social work/counseling services to individuals, couples, group and families in accordance with Agency need and client demand.
• To assist Program Manager with the maintenance and collection of data needed to track client outcomes for the submission of monthly and quarterly level of service reports
• To provide case management including: problem solving, consultation, coordination of services, appropriate community referral, advocacy, current and accurate record keeping of client progress, receiving and preparing reports related to the provision of services
• To perform administrative tasks related to caseload
• To assist Program Manager with staff development
• To carry out designated duties as assigned by Program Manager

Requirements:

• MSW Degree or related Master's Degree in the field of Mental Health or Human Services
• Highly developed interviewing, assessment and diagnostic skills
• Initiative and creativity
• Dependability and ability to work well with others
• Sensitivity in functioning in a multicultural work setting
• Ability to communicate clearly and consistently
• Sensitivity and understanding in human relations
• A valid NJ driver's license

Benefits:
At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Dental & Vision Insurance
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.

Disclaimer Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.