Outbound Contact Center Supervisor jobs in Louisiana
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Contact Center Specialist
- Essential Credit Union
-
Baton Rouge, LA
FULL_TIME
-
Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Handle member contacts thoroughly and concisely.
- Monitor call volume and seek assistance during periods of high volume.
- Solve issues related to either depository or lending functions.
- Create member service requests for the Fulfillment Agent.
- Explain and cross sells Credit Union products and services to members and potential members.
- Recognize and consider the needs of the members to provide a superior online experience.
- Identify opportunities to strengthen members’ relationships through additional product and service offerings.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
- Support Credit Union service initiatives such as online services.
- Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
- Maintain productivity log, member call back list, etc. according to expectations.
- Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
- Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
- Maintain written procedures for position.
- Follow regulatory procedures in accordance with Federal and State Regulations
- Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
- Knowledge of Bank Secrecy Act.
- Knowledge of Reg CC holds.
Major Accountabilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Monitor call volume and seek assistance during periods of high volume.
- Create member service requests for the Fulfillment Agent.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:- Maintain working knowledge of Microsoft Office Products (word, excel, and office).
- Use of desktop and laptop computers.
- Working knowledge of other core systems.
- Annual training to ensure compliance with NCUA requirements, rules, and regulations.
Work Experience:- 1-2 years of previous experience in a financial institution setting.
- Six (6) months credit union member service experience.
Skills, Abilities, and Knowledge:- Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
- Problem solving and solid decision-making ability.
- Excellent written and verbal communication skills.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.
- 1 Month Ago
Contact Center Representative
- Baton Rouge Telco Federal Credit Union
-
Goodwood, LA
FULL_TIME
- Goodwood Office We are currently searching for a Contact Center Representative to join our team at the Goodwood Branch. If this sounds like you, we’d love to chat! Job Description Assists members and ...
- 1 Month Ago
Supervisor of Outbound Fulfillment (FT)
- Southern Glazer's Wine & Spirits
-
Lafayette, LA
FULL_TIME
- Overview:The Warehouse Supervisor is responsible for providing general supervision to employees in order fulfillment, distribution center. This role will also be responsible for receiving, storing, de...
- 12 Days Ago
Outbound Warehouse Supervisor - USBL - US
- Sysco
-
Harahan, LA
FULL_TIME
- Company: US0023 Sysco New Orleans (Division of USA II)Zip Code:70123Minimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: COMPENSATION INFORMATION:The pay range provided is not...
- 21 Days Ago
Supervisor center
- L Brands
-
Shreveport, LA
FULL_TIME
- Description At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customer...
- 19 Days Ago
Center Supervisor
- BREC Recreation And Park Commission for the Parish of East Baton Rouge
-
Multiple locations, LA
PART_TIME
- The Center Supervisor works primarily at one center to supervise, coordinate, and conduct programs, inspecting and supervising work and activities inside and outside the building and grounds, with res...
- Just Posted
Outbound Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
- 4/24/2024 12:00:00 AM
Contact Center Supervisor - PM Shift
- Fox Service Company
-
Maitland, FL
- Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
- 4/24/2024 12:00:00 AM
Supervisor, Patient Contact Center-CNST
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/24/2024 12:00:00 AM
Supervisor, Patient Contact Center-NETX
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/24/2024 12:00:00 AM
Receptionist
- ROCS Grad Staffing
-
Rockville, MD
- PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
- 4/24/2024 12:00:00 AM
WebEx Contact Center Senior Voice Engineer
- BigRio
-
Akron, OH
- Job Title- WebEx Contact Center Senior Voice Engineer Location- Hybrid -Akron, Ohio (Onsite- twice in a week) Duration- ...
- 4/23/2024 12:00:00 AM
Supervisor, Patient Contact Center- Gulf
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/23/2024 12:00:00 AM
Bank Contact Center Supervisor
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/21/2024 12:00:00 AM
About Louisiana
Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico.
The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast.
The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$38,677 to $58,967
Most Popular Cities in Louisiana for Outbound Contact Center Supervisor Jobs
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020