Outbound Contact Center Supervisor jobs in Kentucky

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Contact center
  • Service One Credit Union
  • Bowling Green, KY FULL_TIME
  • Position Summary

    This position is responsible for consistently providing exceptional service to our members in person, by telephone and / or through online communication.

    Provides members with timely, courteous and professional paying and receiving services. Responsible for performing a broad variety of financial services such as resolving member inquires, providing account information and resolving or referring electronic services issues.

    Actively builds relationships with new, existing and prospective members and cross-sells products and services using consultative selling techniques.

    Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments.

    Supports and promotes the Credit Union's Vision, Mission and Core Values.

    Primary Responsibilities

    In addition to proficiency in all Teller duties and responsibilities, this position will also be responsible for the following :

    • Welcomes and serves members in a friendly and courteous manner, thanking the member for their business and using the member's name during the call.
    • Provides member services such as checkbook orders, stop payments, etc.
    • Performs opening and closing procedures for main vault and branch.
    • Thinks critically, empathizes with the member, and escalates issues when an equitable resolution cannot be obtained.
    • Strives for first call resolution, but may require research, follow-up, and return calls.
    • Complies with member identification procedures and exercises discretion when dealing with confidential information.
    • Provides account information and processes member requests for statement copies.
    • Performs general account maintenance on member accounts, such as address changes.
    • Assists members with closing accounts.
    • Ensures compliance with all applicable regulatory requirements.
    • Maintains a proficient knowledge of all Credit Union products and services.
    • Asks appropriate questions to obtain an understanding of members' needs and recommend products and services that may benefit the member and meet the Credit Union's corporate goals.
    • Handles complex account servicing issues, account maintenance and troubleshooting including fraud.
    • Assists in the set-up of Home Branch accounts.
    • Resolves or refers electronic service issues including, Home Branch, Bill Pay, Remote Deposit Capture, Debit Cards, and Credit Cards.
    • Orders debit cards and assists members in filing debit card disputes as well as inform member of the time frames associated with debit card claims.
    • Accepts telephone loan payments on member accounts and quotes consumer loan payoffs.
    • Actively works to achieve personal, departmental, and organizational sales and service goals.
    • Confers with other departments to resolve member questions and concerns.
    • Understands and complies with federal, state, and other rules and regulations relating to products and services.
    • Performs such duties as may be required from time to time for the overall management and operation of the Credit Union.

    Educational / Experience Requirements

    • High school diploma or GED.
    • Minimum two years of similar or related experience including customer service experience.
    • Minimum two years of previous Teller / Member Service Specialist experience preferred.
    • Call Center or switchboard operator experience a plus.

    Qualifications

    • Must be able to speak, read, write and understand English
    • Basic clerical skills and knowledge of general office equipment.
    • Good mathematical skills and business aptitude.
    • Excellent verbal and written communication skills.
    • Demonstrated professional telephone skills.
    • Positive, outgoing personality and a "can-do" attitude.
    • Ability to make decisions and solve problems timely.
    • Proficient computer skills and the ability to work in Window-based systems / Microsoft applications.
    • Bilingual language skills a plus.
    • Ability to work various schedules and on Saturdays as needed.
    • Ability to travel to other branches as needed.

    Job Posted by ApplicantPro

    Last updated : 2024-03-24

  • 3 Days Ago

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Outbound supervisor
  • Arvato Digital Services LLC
  • Shepherdsville, KY FULL_TIME
  • B Shift : Wednesday, Thursday, Friday 7am- 7 : 30pm EST and every other Saturday 6am- 2pm EST. Your Tasks In this role you will oversees shipping and traffic while supervising and coordinating the dai...
  • 28 Days Ago

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Outbound Supervisor
  • Arvato Digital Services LLC
  • Louisville, KY FULL_TIME
  • Your Tasks Supervise and manage the labor and equipment of the Pick/Pack/Ship operation in conjunction with the control tower guidance and direction. Work closely with all departments to ensure on-tim...
  • 2 Months Ago

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Contact center associate
  • WesBanco Bank Inc.
  • Frankfort, KY FULL_TIME
  • Job Title - Department Customer Service Associate - Contact Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location...
  • 23 Days Ago

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FT Contact Center Agent
  • German American Bank
  • Shelbyville, KY FULL_TIME
  • Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and...
  • 4 Days Ago

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Contact Center Agent
  • Pearl Interactive Network, Inc.
  • Winchester, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, O...
  • 9 Days Ago

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$38,270 to $58,347

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020