Outbound Contact Center Supervisor jobs in Idaho
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
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Boise, ID
FULL_TIME
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Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 8 Days Ago
Member Contact Center Agent
- Idaho Central Credit Union
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Meridian, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 11 Days Ago
Member Contact Center Agent
- Idaho Central Credit Union
-
Chubbuck, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 11 Days Ago
Member Contact Center Agent
- Idaho Central Credit Union
-
Coeur d'Alene, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 4 Days Ago
Contact Center Agent - Remote/Office
- GTL Logistics Inc
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Meridian, ID
FULL_TIME
- We are seeking a dedicated and enthusiastic individual to join our team as a Contact Center Agent. As a Contact Center Agent, you will be responsible for providing exceptional customer service and res...
- 9 Days Ago
Member Contact Center Agent (Spanish Required)
- Idaho Central Credit Union
-
Chubbuck, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 1 Day Ago
Outbound Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
- 4/19/2024 12:00:00 AM
Contact Center Supervisor - PM Shift
- Fox Service Company
-
Maitland, FL
- Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
- 4/19/2024 12:00:00 AM
Contact Center Supervisor, Customer Sales & Service
- See's Candies Inc
-
- **Job Details** **Contact Center Supervisor, Customer Sales & Service - (CCSCSS)** This details all the information abou...
- 4/19/2024 12:00:00 AM
Receptionist
- ROCS Grad Staffing
-
Rockville, MD
- PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
- 4/19/2024 12:00:00 AM
WebEx Contact Center Senior Voice Engineer
- BigRio
-
Akron, OH
- Job Title- WebEx Contact Center Senior Voice Engineer Location- Hybrid -Akron, Ohio (Onsite- twice in a week) Duration- ...
- 4/18/2024 12:00:00 AM
Bank Contact Center Supervisor
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/16/2024 12:00:00 AM
Customer Care Center Call Specialist I - Part Time
- Scopeair
-
Newark, NJ
- ** Customer Care Center Call Specialist I - Part Time** **Job Category****:** Operations **Requisition Number****:** CUS...
- 4/16/2024 12:00:00 AM
Marshfield Customer Care Operations Manager
- Mason Companies, Inc.
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- **Marshfield Customer Care Operations Manager** Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, Wisconsin, U...
- 4/16/2024 12:00:00 AM
About Idaho
Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise.
Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$37,945 to $57,851
Most Popular Cities in Idaho for Outbound Contact Center Supervisor Jobs
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020