Outbound Contact Center Supervisor jobs in Cambridge, MA

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Registered Nurse - Contact Center (FT)
  • East Boston Neighborhood Health Center
  • Revere, MA FULL_TIME
  • Registered Nurse
    Full-Time
    Revere, MA


    $10,000 sign-on bonus for new full-time hires!

    The RN in the Contact Center provides nursing care primarily through telephone triage and consultation.  She/he follows established nursing standards and protocols. The nurse supports the Contact Center and clinical department operations by handling emergency symptom calls in real-time and providing phone consultation for non-emergency symptom-based calls.  She/he delivers care that is sensitive to the unique needs of the ages and conditions of the caller, and identifies and attempts to solve problems during the triage process and follow-up. She/he is responsible for the delivery and documentation of quality patient care in accordance with departmental policies and procedures, and in collaboration with other multidisciplinary staff.

     Full-time, 40 hrs/week, Monday - Friday, 8:00 AM - 5:00 PM

    Education
    • Graduate of an Accredited Nursing Program.
    • Licensure in Massachusetts as an RN.
    • BLS certification Bilingual skills preferred.
    Experience
    • 1-year relevant nursing experience in a community health and/or ambulatory care setting preferred.
    Skills/Abilities
    • Demonstrated ability to communicate effectively both in writing and verbally.
    • Familiarity with the use of a personal computer in a Windows environment is preferred.
    Benefits:
    • MEDICAL, DENTAL, AND VISION COVERAGE
    • LIFE AND DISABILITY INSURANCE
    • 401(K) RETIREMENT PLAN
    • TUITION REIMBURSEMENT
    • FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
    • PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
    • GENEROUS STAFF DEVELOPMENT BENEFIT
    • EXCELLENT MALPRACTICE COVERAGE
    • PET INSURANCE
    • AND MUCH MORE
    For the 8th time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe! This award recognizes the most admired workplaces in the state voted on by the people who know them best — their employees.


  • 17 Days Ago

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Contact Center Project Manager
  • Maximus
  • Boston, MA FULL_TIME
  • Job Description Summary Job Summary Essential Duties and Responsibilities: - Primary responsibility for daily management functions including developing and implementing strategic plans and objectives ...
  • 20 Days Ago

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Contact Center Specialist I
  • Northern Bank
  • Woburn, MA FULL_TIME
  • The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and service...
  • Just Posted

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Contact Center Leader
  • Aptia UK Ltd
  • Boston, MA FULL_TIME
  • About Us: Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs...
  • 16 Days Ago

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Contact Center Trainer
  • Careforth
  • Boston, MA FULL_TIME
  • About Us The Contact Center Trainer will develop comprehensive learning modules and deliver training to new and existing staff members using diverse training methods (e.g. e-learnings, on-the-job coac...
  • 16 Days Ago

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Contact Lens Associate
  • Medical Eyeglass Center
  • Somerville, MA FULL_TIME
  • Medical Eyeglass Center is looking for a highly motivated, organized and collaborative team player to manage the contact lens business within our six Atrius Health specialty contact lens locations. Th...
  • 14 Days Ago

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0 Outbound Contact Center Supervisor jobs found in Cambridge, MA area

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customer service team memeber nights and weekends
  • Michaels Stores, Inc.
  • Everett, MA
  • Store - BOS-EVERETT, MA Deliver friendly customer service, help customers shop our store, and find what they're looking ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Waltham Services, LLC.
  • Natick, MA
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025428 Show...
  • 3/28/2024 12:00:00 AM

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Patient Home Draw Coordinator
  • Quest Diagnostics Incorporated
  • Stoughton, MA
  • Category Phlebotomy Location Stoughton, Massachusetts Job function Operations Job family Patient Services Shift Day Empl...
  • 3/28/2024 12:00:00 AM

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Guest Experience Attendant - Boston Marr...
  • free-classifieds-usa.com
  • Cambridge, MA
  • ****Guest Experience Attendant - Boston Marriott Cambridge - (21073113)**** * Price: Check with seller * Published date:...
  • 3/28/2024 12:00:00 AM

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Field Service Advisor IV
  • Rivian
  • Chelsea, MA
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/27/2024 12:00:00 AM

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Patient Access Rep
  • Beth Israel Lahey Health
  • Needham Heights, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 3/27/2024 12:00:00 AM

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Per Diem Patient Services Coordinator - Quincy Specialty Center
  • Beth Israel Lahey Health
  • Quincy, MA
  • **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** **Job...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Boston, MA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

Cambridge (/ˈkeɪmbrɪdʒ/ KAYM-brij) is a city in Middlesex County, Massachusetts, and part of the Boston metropolitan area. Situated directly north of Boston, across the Charles River, it was named in honor of the University of Cambridge in England, an important center of the Puritan theology embraced by the town's founders.:18 Harvard University and the Massachusetts Institute of Technology (MIT) are in Cambridge, as was Radcliffe College, a college for women until it merged with Harvard on October 1, 1999. According to the 2010 Census, the city's population was 105,162. As of July 2014[update...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$45,823 to $69,861
Cambridge, Massachusetts area prices
were up 2.5% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020