Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job Description
We are hiring a Contact Center Sales Support Consultant to join our centralized team in the Denver Tech Center, CO.
Job Duties :
Qualifications
Additional Information
AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels.
We start with a competitive base salary and add bonus opportunities and benefit choices topped off with :
Candidates extended an offer will be required to undergo a drug screening that excludes marijuana testing.
Last updated : 2024-03-25