Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Hourly Base Rate: $24.49 - $34.27
Shift: Evening - 1430 - 2300
Shift Hours Per Week: 40 hours/week, 8-hour shifts
Date Posted: 11/10/2023
Job Summary: Assists Nurse Manager in 24 hour operation of unit including planning, organizing, directing, coordinating and evaluating direct and indirect nursing care.
Education/Licensing: CRCST Certification. Current BLS.
Qualifications/Skills: Clinical excellence, leadership abilities, teaching competency, critical thinking, excellent communication skills. Ability to manage service personnel. Ability to have good working relationship with surgeons. Minimum two years current acute perioperative experience.
0 Outbound Contact Center Supervisor jobs found in Bend, OR area