Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Who We Are
At PRIME, a culture of empathy, trust, and belonging is foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions.
About the Role
This individual is responsible for planning, management direction, project completion, customer satisfaction and positive financial outcome of projects. Also, central to this position is building and managing project teams, ensuring quality control and customer satisfaction, and communicating effectively and proactively to the Group Executive, client, subcontractors, and our vendor partners throughout the project life cycles.
Project Management positions at PRIME are performance-based positions where managers are empowered, evaluated and rewarded on achieving a projected level of gross margin earned on their projects. This is an excellent opportunity to join a solid team with room for growth and development.
Apply today for immediate consideration!
What You Will Do
What You Will Need to be Successful
Our Benefits
*Prime Electric does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs. Prime hiring managers are not authorized to review or accept resume referrals from any agencies.
This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
Job Type: Full-time
Pay: $80,675.84 - $150,000.00 per year
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Ability to Relocate:
Work Location: In person
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