Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Organization: Diversified Members Credit Union
Date Posted: March 1, 2024
Region: Southeast Michigan
Location of Position: DETROIT
Position Level: Managerial
We are seeking a highly motivated and experienced Contact (Call) Center Manager to join our team. You will be responsible for overseeing the day-to-day operations of our contact center department. Your main goal will be to ensure that our team delivers exceptional member service and meets performance targets.
Ensure compliance with credit union policies and procedures. Proven experience managing a contact center or member service team at a bank or credit union.
If you are a dynamic leader with a passion for delivering exceptional member service, we would love to hear from you. Our goal is to transition our Contact Center Department to a hybrid and/or remote schedule once the dept. is functioning optimally as a new team.
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