Outbound Contact Center Manager jobs in Waterford, MI

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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CONTACT CENTER MANAGER
  • Michigan Credit Union League
  • Detroit, MI FULL_TIME
  • Organization: Diversified Members Credit Union
    Date Posted: March 1, 2024
    Region: Southeast Michigan
    Location of Position: DETROIT
    Position Level: Managerial

    We are seeking a highly motivated and experienced Contact (Call) Center Manager to join our team. You will be responsible for overseeing the day-to-day operations of our contact center department. Your main goal will be to ensure that our team delivers exceptional member service and meets performance targets.
    Ensure compliance with credit union policies and procedures. Proven experience managing a contact center or member service team at a bank or credit union.
    If you are a dynamic leader with a passion for delivering exceptional member service, we would love to hear from you. Our goal is to transition our Contact Center Department to a hybrid and/or remote schedule once the dept. is functioning optimally as a new team.

  • 20 Days Ago

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Contact center manager
  • Comerica Bank
  • Farmington, MI FULL_TIME
  • Job Description Manager Call Center Team The Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and qu...
  • Just Posted

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Manager Contact Center Team
  • Comerica Bank
  • Farmington, MI FULL_TIME
  • Manager Call Center TeamThe Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and quality goals acros...
  • 1 Day Ago

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Assistant Contact Center Manager
  • Alliance Catholic Credit Union
  • Farmington, MI FULL_TIME
  • Alliance Catholic Credit Union is seeking an exceptional and experienced Assistant Contact Center Manager who thrives in a well-organized, fast-paced, and multi-task driven environment. This position ...
  • 10 Days Ago

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Contact Center Representative I
  • Michigan Credit Union League
  • Auburn, MI FULL_TIME
  • Organization: Cornerstone Community Financial CU Date Posted: February 16, 2024 Region: Southeast Michigan Location of Position: Auburn Hills Position Level: Entry Position Description: The Member Con...
  • 19 Days Ago

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Advisor contact center
  • Community Choice Credit Union
  • Warren, MI FULL_TIME
  • This role's main responsibility is to ensure member satisfaction and resolution of member needs through virtual e-channel delivery of communication. Excellent communication including clear ability to ...
  • 2 Days Ago

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0 Outbound Contact Center Manager jobs found in Waterford, MI area

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Patient Services Representative
  • Great Expressions Dental Centers
  • Southfield, MI
  • What you'll do The Patient Services team is responsible for delivering a best in-class patient experience through timely...
  • 3/29/2024 12:00:00 AM

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Member Service Representative, Auburn Hills, MI
  • InTouch Credit Union
  • Auburn Hills, MI
  • Job Type Full-time Description Welcome to InTouch Credit Union! We're looking for a Personal Financial Assistant who has...
  • 3/29/2024 12:00:00 AM

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Office Service Representative III
  • Canon Business Process Services, Inc.
  • Auburn Hills, MI
  • Overview: Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and d...
  • 3/29/2024 12:00:00 AM

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Community Living Associate (7am-730pm) Covid vaccine not required
  • PACE Southeast Michigan
  • Pontiac, MI
  • Community Living Participant Care Associate (PCA) POSITION SUMMARY: Under the management of the PACE SEMI's Community Li...
  • 3/28/2024 12:00:00 AM

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Contact Center Agent Tier 2
  • Comerica
  • Auburn Hills, MI
  • Contact Center Agent Tier 2 The office is currently located in Auburn Hills and relocating to Farmington Hills in Q1 of ...
  • 3/27/2024 12:00:00 AM

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Manager, Customer Service
  • American Battery Solutions
  • Lake Orion, MI
  • Job Description Job Description American Battery Solutions has a full-time opening for a Manager, Customer Service in La...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Hart Medical Equipment
  • West Bloomfield, MI
  • Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We st...
  • 3/25/2024 12:00:00 AM

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Service Representative - Southfield, MI
  • Raymond James
  • Southfield, MI
  • Job Description - Service Representative - Southfield, MI (2200687) **Job Description** Service Representative - Southfi...
  • 3/25/2024 12:00:00 AM

Waterford Township is a charter township in the geographic center of Oakland County, Michigan, United States. In 2012, the population of Waterford Township was 72,166. According to the United States Census Bureau, the township has a total area of 35.3 square miles (91 km2), of which 31.3 square miles (81 km2) is land and 4.0 square miles (10 km2), or 11.22%, is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$118,815 to $159,987
Waterford, Michigan area prices
were up 1.2% from a year ago

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