Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Overview
Responsibilities
Summary :
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities :
Responsible for authorizing repair / replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.
Qualifications
Minimum Education, Licensure and Professional Certification requirements :
High school diploma or general education degree (GED) required; and / or an equivalent combination of education and experience
Minimum Experience required
1-3 years of customer service experience and / or training required
Required Skills :
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Preferred Skills :
Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills
Other / State Specific
This role pays between $16 / hr to $17 / hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including : insurance for medical / pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Last updated : 2024-03-08
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